• Technical Leadership: Hands-on leader of a small team, maintaining our M365 and server environment, including Veeam, Sophos, Azure, and AWS cloud environments.• IT Operations Management: Accountable for all aspects of IT Operations including infrastructure, communication, backup, security systems, disaster recovery, and policy compliance.• Strategic Direction: Provided strategic direction for IT infrastructure platforms and end-user service delivery, integrating new technologies such as cloud services.• Capacity Management: Managed capacity utilization and optimized infrastructure to meet business requirements.• Vendor Management: Oversaw relationships with IT contractors and provided high-level reporting to the CEO and leadership team.• Performance Tracking: Prepared overall status and activity metrics tracking IT services delivery and system availability.• IT Standards & Best Practices: Championed IT standards, procedures, and best practices.• Cross-Departmental Collaboration: Collaborated cross-departmentally to ensure smooth IT change management.• Backup & Recovery: Maintained backup and recovery strategy for data/systems in a 24/7 environment.• High Availability & Security: Ensured high availability and security of critical business systems.• Supplier Relationships: Developed and managed supplier relationships and contracts.

• Infrastructure Leadership: Led infrastructure projects to advance Atira's technology stack, collaborating with coworkers, staff, and consultants to achieve strategic goals and enhance operational effectiveness.• Network Security: Successfully transitioned Atira Offices to a multisite connected Sophos environment, enhancing network security and connectivity across multiple locations.• Project Management: Managed multiple concurrent infrastructure projects, collaborating with internal and external stakeholders to ensure successful project delivery and alignment with organizational objectives.• Technology Assessment & Implementation: Assessed and implemented new technology capabilities to enhance Atira's technological prowess and ensure the high availability of critical business systems, contributing to improved productivity and performance.• Technical Support: Provided prompt resolution to break-fix issues, delivering excellent customer service and high-level technical support to minimize disruptions to business operations and maintain productivity.• Security Solutions Deployment: Deployed network monitoring and upgraded IDS solutions for the Atira environment, ensuring robust security measures and proactive threat detection capabilities.• Technical Mentorship: Offered technical mentorship to junior team members, nurturing their professional growth and development to build a skilled and capable workforce.• IT Solution Design: Designed, architected, and implemented IT solutions tailored to meet business requirements, leveraging expertise in various technologies to drive innovation and enhance operational efficiency.• Process Improvement: Identified opportunities for business process improvements within IT processes, driving efficiency and effectiveness across the organization to optimize resource utilization and reduce costs.

• Collaborated closely with the sales team on presales activities, contributing expertise and insights to assist in sales efforts and ensure alignment with customer needs.• Provided comprehensive solution design and architecture services for Eldama customers, offering both high-level strategic guidance and detailed technical specifications to meet client requirements.• Managed and led the Eldama technical team, fostering a culture of excellence, collaboration, and continuous improvement to deliver exceptional results.• Provided mentorship and guidance to the technical team, nurturing their professional growth and development to enhance skills and capabilities.• Developed continuous learning initiatives for the team, aligning with professional development goals, vendor competencies, and industry requirements.• Served as a tier 3 escalation point for the IT support team, offering advanced technical expertise and guidance to resolve complex issues and ensure customer satisfaction.• Led Microsoft Azure and Office 365 engagements, playing a key role in supporting sales and business development strategies to drive growth and expansion.• Conducted training sessions on new Microsoft technologies for both technical and sales teams, enabling continuous skill development and ensuring alignment with evolving industry trends and best practices.

• Orchestrated the seamless deployment of Public Cloud infrastructure on Microsoft Azure, leveraging cutting-edge technologies to optimize performance and scalability for a diverse clientele.• Spearheaded a spectrum of Microsoft-related projects, showcasing expertise in strategic planning, meticulous deployment, and efficient administration of Microsoft technologies to meet and exceed client expectations.• Executed deployment initiatives at client sites, overseeing various Microsoft projects with a focus on delivering exceptional results and ensuring utmost client satisfaction.• Strategically planned, executed, and maintained Office 365 Public Cloud deployments, facilitating enhanced productivity and seamless collaboration for clients across diverse industries.• Managed Eldama's Microsoft Incentives and fortified the Microsoft Partner Network, aligning incentives with business goals and maximizing partnership benefits.• Drove the successful launch and management of Eldama's Hosted PABX Offering, demonstrating innovation and agility in meeting evolving client communication needs.• Acted as a point of reference and escalation for System Engineers and our IT support team

• Ensured client satisfaction in project delivery in conjunction with our project management team, maintaining high standards of service and meeting client expectations.• Managed, guided, and led at least 3 technical resources at any one point within the Microsoft Division, fostering a collaborative and high-performance team environment.• Provided mentorship to junior engineers and interns on various technologies, nurturing their professional growth and development to enhance team capabilities.• Collaborated with the Regional Microsoft Team to identify and capitalize on business opportunities, ensuring alignment with organizational objectives and strategies.• Led Microsoft Azure engagements, overseeing the design, implementation, and optimization of cloud solutions to meet client needs and drive business outcomes.• Coordinated and managed Microsoft Division projects in collaboration with project management teams, ensuring timely delivery and adherence to project scope and objectives.• Formulated team goals, KPIs, and development plans, fostering individual and team growth while aligning with the company's mission and vision.

• Successfully led approximately 10 customer deployments per year, ensuring timely and successful implementation while maintaining high levels of customer satisfaction.• Orchestrated the planning, deployment, and administration of Office 365 Public Cloud for clients, driving productivity and collaboration through cloud-based solutions tailored to their needs.• Managed deployment to client sites for diverse Microsoft projects, providing hands-on expertise and ensuring smooth implementation and ongoing support.• Spearheaded various Microsoft-related projects, exhibiting proficiency in planning, deployment, and administration of Microsoft technologies to meet organizational objectives.• Planned, deployed, and administered Private Cloud Infrastructures, customizing secure environments to address clients' unique requirements and optimize operational efficiency.• Led the deployment of Public Cloud infrastructure on Microsoft Azure, harnessing advanced technologies to enhance performance and scalability for diverse client environments.• Performed thorough IT System Audits for clients, identifying vulnerabilities and delivering actionable recommendations to fortify security posture and mitigate risks effectively.• Conducted comprehensive User Security Awareness exercises, instilling cybersecurity best practices and cultivating a culture of security consciousness within the organization.• Mentored and managed junior technical engineers, offering guidance and support to nurture their professional growth and development, fostering a dynamic and skilled team.

My primary role is to communicate the value of Microsoft Solutions to customers and to provide architectural guidance for Enterprise Integration solutions. Enable a high performance team of partner-based resources to deliver Pre-sale and POC activities and resources to empower customers and help them meet their solution and integration needs.Activities include:Conduct EMS on Boarding SessionsProvide clients with advise on best practices on Azure deploymentsConduct Azure on-boarding sessionsConduct Azure Training for key customers. Create content for Azure Trainings and workshops.

• Managed infrastructure for M-Kopa Solar on Azure platform, ensuring optimal performance and reliability.• Coordinated activities of system engineers to maintain seamless operations and enhance efficiency.• Established and managed new production and disaster recovery (DR) sites to ensure business continuity.• Developed automated deployment scripts to streamline Azure environment setup and maintenance processes.• Deployed M-Kopa Solar applications using Octopus deployment tool, ensuring smooth implementation and updates.• Collaborated with development and UAT teams to support M-Kopa Solar UAT, development, and production environments.

• Conducted Private Cloud Immersions and Office 365 Customer Immersions, providing hands-on guidance to clients for effective utilization of cloud technologies.• Gathered customer requirements through comprehensive questioning and interpretation of input from key client contacts, ensuring alignment with business objectives.• Prepared project proposals based on the Microsoft Policy Framework, outlining comprehensive strategies to meet client needs and requirements.• Implemented IT Policy Framework for Computech and clients, ensuring adherence to industry standards and regulatory compliance.• Supervised support personnel, providing guidance and oversight to maintain high-quality service delivery.• Managed company IT resources, including data centers, to ensure optimal performance and reliability.• Deployed to client sites to address various Microsoft-related issues, offering prompt and effective solutions to minimize downtime and disruptions.• Planned and deployed Office 365 Public Cloud for clients, leveraging expertise to optimize collaboration and productivity.• Administered Office 365 environments, managing user accounts, licenses, and configurations to meet client needs and ensure smooth operation

Handled installation and maintained various Linux and Windows Systems .Worked with various Cisco devices in the USIU Cisco implementationProvided web security assessment for the USIU network. Handled issues relating to the Internet Service Provider.