Alfeeque Muhammad Email & Phone Number

London, England, United Kingdom

London, England, United Kingdom

Creation of deployment units within migration studio.Creating various blue prints according to project requirements.Working closely with 3rd party provider to create scripts which helps with user journey.

London, England, United Kingdom

- Interest in problem solving with analytical skills.- Likes to keep up to date with the latest technology.- Shows an enthusiasm to learn and take on any challenges.- Maintaining adequate equipment stock levels where necessary.- Carry out routine daily checks.- Be able to work by their own initiative.- Assist with and provide support/troubleshooting on end user devices.- Provide SSC colleagues with an onsite D&T reference point.- Maintain, upgrade and support all… Show more - Interest in problem solving with analytical skills.- Likes to keep up to date with the latest technology.- Shows an enthusiasm to learn and take on any challenges.- Maintaining adequate equipment stock levels where necessary.- Carry out routine daily checks.- Be able to work by their own initiative.- Assist with and provide support/troubleshooting on end user devices.- Provide SSC colleagues with an onsite D&T reference point.- Maintain, upgrade and support all onsite end user hardware.- Assist with the supported services to meet and strive to exceed SLA’s and KPI’s- Work carefully and responsibly on assigned tasks within the holder’s competence and make known to the Team Leader if any assigned work falls outside their current competence before attempting it.- Ensure security policies and processes are adhered to.- Willingly share knowledge with peers ensuring that all services are delivered efficiently.- Produce all necessary documentation when undertaking work. (Author/edit Standard Operating Procedures and Problem Determination Guides, maintain configuration records).- Diversity and Inclusion – Leading accessibility requests part of health assessments.- Ensure Asset Management procedures are applied (hardware and software).- Show an interest in working with third parties involved in delivery of services within the remit of the job holder’s section, promoting high quality work.- Ensure activity time is recorded promptly, accurately and in the appropriate way.- Work with third parties involved in delivery of services within the remit of the job holder’s section, promoting high quality work. Show less

London, England, United Kingdom

- Building Test Scripts to defined quality standards.- Executing tests to the defined execution schedule.- Raising defects identified during test execution.- Completing internal Experior administration and documentation to schedule (time, leave, expenses etc.).- Completing project objectives set by Project Management in Kapta.- Escalating project issues to Project Management.

Croydon, England, United Kingdom

- Receiving, logging and managing calls from clients via telephone and email- 1st and 2nd line support - troubleshooting of IT related problems from in-house software to hardware, such as mobile devices/tablets, Laptops, Kiosks, PCs and Printers- Troubleshoot basic network issues such as ADSL broadband issues- Escalate calls to other support teams such as infrastructure where required- Liaising with 3rd party suppliers to help resolve incidents/fulfil requests.- Take… Show more - Receiving, logging and managing calls from clients via telephone and email- 1st and 2nd line support - troubleshooting of IT related problems from in-house software to hardware, such as mobile devices/tablets, Laptops, Kiosks, PCs and Printers- Troubleshoot basic network issues such as ADSL broadband issues- Escalate calls to other support teams such as infrastructure where required- Liaising with 3rd party suppliers to help resolve incidents/fulfil requests.- Take ownership of user problems and follow up the status of problems on behalf of the user and communicate progress in a timely manner- To maintain a high degree of customer service for all support queries and adhere to all service management principles- Arrange for external technical support where problems cannot be resolved remotely- Working closely with datacentres to authorize access requests, raise remote hands and arranging delivery/collection of client’s equipment in their allocated rack spaces. Show less

Purley, England, United Kingdom

Greenwich, England, United Kingdom

Bsc Computing, Information Technology, 1St Class

Education record

Education record