Francesca Alfieri Email & Phone Number

Milano, Italia

Reporting to Manager, Sales Southern Europe, my daily tasks are various but having as main focus client satisfaction and growth:* Represent Shutterstock at client facing events including onsite meetings, conferences, industry events* Foster relationships with industry leaders, stay ahead of industry news and anticipate trends* Manage all approval and pipeline management activities* Analyze performance reporting and make recommendations on how to improve the performance* Partner with fellow managers on creation and implementation of team best practices* Analyze and build strategies using data and systems on a monthly/quarterly basis* Provides solutions and other product offerings through site demos and presentations to customers that may result in additional sales.* Ability to recognize upsell opportunities within existing accounts and constantly educates clients across all products and purchasing options. * Manage workflow to meet/exceed monthly goals.* Problem solving.

Milano

Reporting to Manager, Sales Southern Europe, my daily tasks are various but having as main focus client satisfaction and growth:* Represent Shutterstock at client facing events including onsite meetings, conferences, industry events* Foster relationships with industry leaders, stay ahead of industry news and anticipate trends* Manage all approval and pipeline management activities* Analyze performance reporting and make recommendations on how to improve the performance* Partner with fellow managers on creation and implementation of team best practices* Analyze and build strategies using data and systems on a monthly/quarterly basis* Provides solutions and other product offerings through site demos and presentations to customers that may result in additional sales.* Ability to recognize upsell opportunities within existing accounts and constantly educates clients across all products and purchasing options. * Manage workflow to meet/exceed monthly goals.* Problem solving.

Milano

Reporting to Manager, CSM Team and Director, Global Head Client Success my daily tasks are various but having as main focus client satisfaction and growth:* Sales support including account management, presentation creation and client communication (company products, creative services, new technologies) and problem solving.* Provides solutions and other product offerings through site demos and presentations to customers that may result in additional sales.* Ability to recognize upsell opportunities within existing accounts and constantly educates clients across all products and purchasing options. Ability to increase market penetration.* Technical troubleshooting of our systems, site and client issues to help improve performance and overall user experience.* Proactively build strategies using data and systems.

Reporting directly to the EMEA Head of Editorial, I partecipate in the choice of partners for France, Italy, Germany, and the UK and, in cooperation with the company's legal department, I am responsible for drafting of contracts. I oversee the entire editorial and financial process related to providers' on boarding and I approve invoice payment. As regards the Italian market, I also coordinate the external team that look after the editorial section of the site, e.g. by checking selected articles, commissioning articles from freelancers, removing articles if objections arise.

Milan Area, Italy

As project manager of the editorial team my role consists in contribute to development of overall program objective through development of project roadmap, contribute on complex projects and initiatives, communicate overall project objectives, status and roadblocks to project team.Every day I manage scope, schedule, budget and quality performance measures aligned with the PMO delivery framework; as needed I assemble members of project team and aggregates resources. I participate to all meetings with sales team and I contribute ideas for new clients' pitches.

Milan Area, Italy

Milan Area, Italy

Negotiation with rights-owners for images, music, names and websites for a television commercial.

Selling to advertising agencies assigned to my portfolio of images and clips owned by the archive, clearances management in cooperation with NYC office, support to marketing department for translations from English to Italian.

Selling to advertising agencies and publishing houses assigned to my portfolio of images owned by the archive, translation from English to Italian of internal communications and newsletters for clients.

Front/back office, translation from French and English to Italian for company website and any other business, research and purchase of images to be placed into a client catalogue.

customer service of tourists over the telephone and in person, selling of my company and partners' tickets for trips in Paris and in France, press release from Italian magazines

Laurea, Lingue E Letterature Straniere V.O.

Tesi di laurea in geografia turistica dal titolo: "Lione. Alla scoperta della Ville Lumière".

Erasmus, Languages

Activities and Societies: Erasmus