Michael Alfieri Email & Phone Number

St Augustine, Fl

Jacksonville, Florida Area

Managed dispatch operations, acquired CDL and Smith driver training, and serviced various residential waste removal routes.Spearheaded continuous improvement efforts by evaluating driver and helper teams, driving enhanced performance.Proactively transitioned into Territory Sales Manager role, nurturing client relationships and contributing to revenue growth.Led successful client onboarding, resulting in a 98% retention rate upon contract expiration.Negotiated long-term contracts, contributing to over $2.5 million in annual revenue.Established cross-functional communication standards, streamlining new sales and issue resolution.

Delray Beach, Fl

Ied energy consumption training operations for homeowners to maximize the ROI from residential solar systems. This includes educating up to 65 clients per month with significant focus on reducing energy consumption by up to 30% through the utilization of energy monitoring equipment.My clients have seen their energy expenditures go down by an average of 90% by auditing their existing consumption patterns, and subsequently designing and executing solar power transition plans. I’ve also contributed to the improvement of our post-sale process through the management of cooperation between customers, utility companies, and contractors to expedite the implementation of solar panels.✪ Additional contributions include reducing customer cancellations with proactive client outreach to ensure high rates of customer satisfaction and retention, which has produced a $250k savings to date.

Deerfield Beach, Fl

My role with this multi-channel marketing infomediary consisted of overseeing customer relationship management to progressively enhance customer satisfaction and retention through the cultivation of quality client partnerships while simultaneously working to identify new revenue opportunities within existing accounts.I managed to acquire 28 new accounts that generated a combined $85k in monthly billings for DigDev by leveraging my strong client relationships to secure upsell revenue and referrals.

Fort Lauderdale High School

I spearheaded ELA curriculum development and classroom instruction for the sixth largest school district in the country with 271,500+ students representing 204 different countries and 191 different languages. My role included concurrent responsibilities for training other teachers on curricula design and implementation and effective student and classroom management techniques in addition to coaching the girls’ tennis team. I’m proud to state that I progressively improved student engagement and performance with positive reinforcement and thoughtful mentorship.My contributions did not go unrecognized, and I received one of three nominations for Teacher of the Year (2014-15) out of 165 total instructors for consistently producing a 98% grade level achievement. Additionally, I increased 10th grade student attendance by 28% and grade performance by 38% by coaching 24 of my peers on fostering classroom environments that were conducive to learning, and developing creative educational solutions for underperforming students by means of individual goal achievement plans and habit charts to not only change mindsets, but day to day development startegies as well. Due to my success, I was chosen by the school district’s administration team to work with groups consisting of up to 400 underachieving students to develop individualized performance improvement plans resulting in garde level advancment of 120 students.When I wasn’t in the classroom or coaching golf and tennis, I spent my time directing a student newspaper and led participants to publish four more issues than previous years. This scrappy team generated $1,300 in advertising revenue with an average ad price between $25 and $50.

Miami/Fort Lauderdale Area

Launched the Fort Lauderdale and Miami division of BAGS operational facilities. I worked with all major Airline and Port authorities to secure delivery of customer baggage from cruise terminal to airline tarmac. ✪ Opened 2 operational facilities in 6 months; secured airline equipment, transportation logistics, and remote passenger check-in stations for both cruise ship ports and multiple hotels ✪ Established team of 7 employees, trained and managed them according to multiple airline company procedures and created secure perimeters for customer checked baggage and boarding passes

Bachelor Of Arts, English/ Creative Writing

Ela 6-12 Education, Education