Partner with clients to develop, install, and support MPS; resolve technical issues, work with IT teams on setup, lead program teams, and oversee billing.Manage clients including government agencies, academic institutions, Princess Cruises, Hyatt, and Gemological Institute of America.Oversee creation of RFP's, proposals, and SoW’s, develop solutions based on client’s needs, determine SLAs, and finalize pricing; provide clear contracts, land increasing levels of business, and develop contact templates to improve turnaround. Work with MPS, Vendor, and Account teams, provide contract, lead, and negotiation updates, develop timelines and deliverables, and track progress.SME of HP Premier Partner program, perform assessments, understand objectives and goals, and identify optimization, efficiency, and cost improvements; present recommendations to IT and executive stakeholders.Spearhead customer business reviews, develop reports for equipment and service utilization, meet with clients to understand printing needs, and provide recommendations to lower costs and improve efficiencies. Lead relationships with vendors, solidify relationships, document processes, and spearhead negotiations; secure favorable contracts, ensure adherence to SLAs, and improve processes. Worked with Director to develop team improvements, including redrafting reporting structures, enhancing approaches to client meetings, and updating responsibilities to focus on sales and service. Lead trainings of workflows, sales strategies, effective operations, and customer billing; build knowledgeable staff that improved sales and improved efficiencies. Secured Guild Mortgage contract, with an initial 3-year contract followed with a 5-year renewal contract. Won North East Independent School District account with 5-year contract. Led transfer of Brundage Management Account from 3rd party to HP MPS.Presidents Club 2017 awardHP Partner of the YearHP MPS Premier Specialist

Manage all aspects of video production, including script writing, shooting, and editing, and serve as freelance videographer specializing in events; customers include MTV, CMT, United States Navy, and Home Depot.

Create multimedia to promote the Jam Kat pick holder and help bring this new innovative product to market. Monitor and manage social media sites to keep customers up to date.

Managed retail center functions of the location in district along with 3 other locations consisting of 60 employees, consistently led market in sales, profit, and customer service metrics, and developed several team members that were promoted into management.Contributed to launch of new offsite printing solution for HP nationwide, able to lower print spend by moving away from staffed facilities management solution to web-based “send and print” model.