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• Spearheaded business growth initiatives, contributing to exceeding profit, non-funded income (NFI) and forex revenue targets by identifying customer needs and closing business deals with existing and walk-in customers to supplement the Branch Manager’s new to bank business initiatives.• Enhanced loan book performance, maintaining NPL ratios within targets through early identification and corrective measures.• Cultivated a high-performance team environment by optimizing team strengths and fostering collaboration to support team members achieve individual and team KPIs.• Implemented operational improvements and cost management strategies, contributing to branch efficiency and profitability.• Enhanced customer service standards, ensuring swift resolution of customer issues• Fostered effective risk management by using daily reports to continuously carry out risk assessment for the branch and ensure any risk identified is addressed promptly.

• Managed branch operations, ensuring effective service delivery as well as compliance with bank policies and regulatory standards.• Enhanced brand visibility and leveraged untapped opportunities by carrying out a SWOT analysis for the branch, making recommendations and following up for implementation. • Excelled as branch forex champion leading forex revenue growth initiatives and positioning the branch among top performers in forex revenue and making huge contribution to the non-funded income.• Cultivated community business opportunities through effective networking, significantly expanding the branch's business network.• Ensured fair and efficient teller assignments across the various branch units.

• Delivered superior customer service, enhancing customer experiences and satisfaction levels.• Contributed to long-term growth initiatives, improving bank processes, cross-selling and collaborative strategies.• Actively engaged in problem-solving and teamwork, supporting branch operations and productivity goals.• Served as secretary to the branch strategic team, identifying new customer targets and cross-selling opportunities.• Executed credit appraisals with a focus on quality lending, ensuring the issuance of quality loans.