Alfonso Ceceña Email & Phone Number

Palo Alto, California, United States

• Primary point of contact for largest strategic account for Verizon Connect, Quanta Services Management Group. • Weekly and bi-weekly meetings with key stakeholders at Quanta to implement new products and discuss on-going projects. • Work closely with Sales, Support Account Managers, Solutions Engineers and Product Implementation teams to ensure we are onboarding and supporting the customer in the best manner and setting them up for contract renewals.

United States

• Serves as the primary point of contact for enterprise accounts such as Southern California Edison, Southwest Gas, Peak Utility, Nevada Power, and Legacy Air on telematics concerns, leveraging new technology to drive sales and increase productivity.• Uses subject matter expertise on all three Verizon Connect platforms to provide a high level of client satisfaction and retention, highlight value, and enhance opportunities for growth.• Proactively develops and maintains executive client relationships as well as builds new connections within accounts’ various departments and regions throughout the country.• Monitors SLA agreements to ensure compliance and manage KPI’s of internal departments including order management, product management, billing, and support.

Greater San Diego Area

• Outbound calls to Strategic Construction and Utility companies, concentrating on fleets of over 1,000 vehicles.• Schedule and run WebEx presentations with prospects and current customer base to upsell new products and features.• Account management on a daily basis with Enterprise fleets.

Greater San Diego Area

• Outbound calls to Government and Transit fleet companies throughout the US. Schedule on-site visits with decision-makers and SmartDrive Directors of Transit and Government• Proficient in selling telematics and video-based safety solutions to larger and smaller sized fleet companies• Write proposals and quotes and follow-up accordingly• Daily interaction with various teams within the company to collaborate and close business• Work closely with the tech support team to make sure pilots are run smoothly• Service and work with current customers to ensure that every need is met. • Upsell into current customer base.

Greater San Diego Area

- Support and manage a 1,000+ customer account base out of the Northeast- Responsible for answering inquiries and sales questions from our Inside Sales line- Increased size of base accounts by proactively calling and emailing customers on a quarterly basis- Daily interactions with our Customer Care, Installation and Contract Compliance team to make sure the customer’s needs are met- Assist customers occasionally with light troubleshooting of GPS devices- Consistently exceed client expectations by providing the highest level of quality service to base accounts- Q1-Q4 2014 Top Gun award acquiring over 200% of quota- Account Manager of the year for 2014. Account Manager of the quarter Q4 - 2014

Greater San Diego Area

- Support a team of 5 Strategic Account Managers in the sale of GPS tracking devices.- Responsible for supporting specified accounts and managers by managing daily operational activities in addition to driving a proactive approach in the growth of the Sales Channel.- Proactively manage large accounts by communicating cross functionally to develop and maintain professional relationships with internal and account associates involved in the sale and support of the customer. Client visits as needed throughout the US.- On-Board new accounts by live trainings at customer sites or by WebEx, training key account players on all aspects of the process and procedures of Verizon Networkfleet.- Run fleet assessments and troubleshoot devices to ensure customers devices are tracking properly.- Liaison between headquarter departments and sales agents, customers and managers.- Project Management on special projects

Greater San Diego Area

- Prequalify and sell real estate in the greater San Diego area.- Prepare and present various real estate reports to clients that are currently looking to buy, sell or rent property.- Represent customer/clients in real estate transactions.- Perform home searches and take out clients on a regular basis.- Sell and list REO, owner owned and short sale homes.- Rookie of the year award in 2010 as a part time Agent.

Greater San Diego Area

- Responsible for a team of 6 Customer/Tier 1 Technical Support Representatives supporting over 37,000 fleet GPS tracking units via phone and email support- Carry out supervisory responsibilities in accordance with Company’s policies including but not limited to scheduling, approving time off and disciplinary action when necessary- Main point of contact for large customer base companies. Acted as Account Manager for these companies.- Negotiate with customer and assess areas of dispute, and amend contracts when necessary. Authorized credits/refunds to customers when necessary - Troubleshot various GPS tracking units including fleet, asset and on-demand units via SMS commands to units- Attended weekly meetings with Management and acted as intermediary between my team and other departments.- Successfully turned around email and voice mail response times from up to 48 hours to only 1 hour during regular business hours on a daily basis

Greater San Diego Area

- Consult with clients who are refinancing or purchasing property and determine the best loan products for their needs- Pre-qualify and pre-approve loans- Perform credit evaluations with clients and help improve credit scores if needed- 150 outbound origination calls on a daily basis