Como CEO del Hotel Playa Club en Cartagena, lidero con una visión innovadora y sostenible, enfocándome en ofrecer experiencias excepcionales a nuestros huéspedes. Bajo mi dirección, hemos implementado estrategias de marketing que resaltan la singularidad de nuestro destino, mejorando la visibilidad y el atractivo en el mercado global. Gestiono eficientemente las operaciones hoteleras, asegurando la excelencia en el servicio y la satisfacción del cliente. Mi enfoque en la sostenibilidad y la responsabilidad social empresarial ha fortalecido nuestra marca, creando un destino de elección para viajeros conscientes y responsables. Estoy comprometido con la innovación continua y el desarrollo de mi equipo, asegurando el éxito y la reputación de nuestro hotel en el competitivo mundo del turismo.

Represent the company in Colombia.Manage the assets of the company and its goods.Carry out a maintenance plan, a marketing plan, and a financial budget.Coordinate the correct administration of personnel.Attend the main tourism events in the country, to sell the brand.Position yourself as one of the best services for the city of Cartagena.

Acquire, monitor, and close sale of clients by conventional and unconventional means, monitoring and control of boat rental operations, hotels, activities, restaurants, private concierge in the provision of services, and boat captain.

Lead the hotel in providing guest service, optimizing the company's investment, infrastructure, employees, services, and brand reputation.• The development of the hotel's operating plan, aligned with the corporation's strategic plan.• Maximize the profits of the hotel operation, through income, control of expenses, and hotel costs.• Strengthen proactive relationships with clients, co-owners, the board of directors, the community, suppliers, the real sector, and the public sector.• Lead the human team, so that the established objectives are met.• Compliance with the Organizational Culture and the Quality and Service standards.• The development of differentiating programs and strategies agreed with the Board of Directors.• The development of products, strategies, and programs of the hotel in the areas of marketing and sales.

Investigate the different information media (spoken, written, digital) about city events and news for guest orientation.Inform both internal and external clients when the latter so requests (example: concerts, exhibitions, congresses, conventions, among others).Look for alternatives for innovation and/or improvement of the tourist services offered by the Hotel and inform their immediate superior.Carry out the loyalty tasks provided, such as sending welcome emails, processing attention for special dates, or the presentation of apologies and all those assigned by your immediate superior.Welcoming guests and the general public in the lobby and/or workplace.Offer refreshing drinks or any other type of non-alcoholic beverage upon arrival of guests waiting to check-in.Follow up on the process of room delivery according to the standards and procedures of the Hotel, with the aim that the guest feels accompanied in the service.Carry out accompaniment to the guests in the course of breakfast inquiring about theexperience of your stay at the hotel, always keeping the proper posture and indicated in the personal presentation protocol.

Customer Service and front desk service in an important hotel Boutique from Cartagena