Alfonso Ramirez Email & Phone Number

Florham Park, New Jersey, Us

- Maintained a professional and friendly demeanor with customers, ensuring a positive experience and high satisfaction at the conclusion of each call.- Acted as the primary point of contact for Spanish-speaking clients, leveraging bilingual skills to provide seamless service.- Troubleshot and resolved issues related to FastTrak products and services, using the assigned program to access customer accounts or transferring customers to the appropriate support team for resolution.- Managed an average of 50+ calls daily, consistently achieving first-call resolution and minimizing follow-up needs.- Verified customer information, accurately documented interactions, and ensured customer records and transactions were up to date.

Norwalk, Connecticut, Us

- Consistently maintained a courteous and professional attitude with customers, ensuring their satisfaction and positive outcomes at the end of each call.- Served as the main contact for Spanish-speaking clients, effectively utilizing bilingual skills to provide clear communication and support.- Diagnosed and addressed customer issues related to FastTrak products and services, using the designated system to access accounts or redirecting customers to the appropriate department when necessary.- Effectively managed over 50 calls per day, consistently delivering first-call resolutions to ensure timely and efficient service.-Accurately verified customer details, logged interactions, and kept precise records of all customer transactions.

- Connecting low income people to low coast Internet thru Comcast and t-mobile.

Education record

Introduction To Computers, Computers

High School Diploma, High School