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Alfonso Romo is listed as Tech Administrator at Commonwealth Financial Network at Commonwealth Financial Network, a company with 1205 employees, based in Chula Vista, California, United States. AeroLeads shows a matched LinkedIn profile for Alfonso Romo.
Alfonso Romo previously worked as Tech Administrator at Commonwealth Financial Network and AMC Health-Customer Relations at Amc Health. Alfonso Romo holds Certificate Of Completion, Health Unit Coordinator/Ward Clerk from We Care Online.
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SUMMARY OF KEY SKILLS AND QUALIFICATIONSBilingual Spanish, PIV Card holder. Expertise in Management, Leadership, Computer/Networking Troubleshooting and repair, Training, Knowledge Management.Self-driven and result-oriented IT professional with 18 years of progressive knowledge in Information Technology with extensive experience in computer hardware/software repair, asset management, service desk, customer relations, team building, system development and administration. Extensive background in supervising and training via mentoring and knowledge documentation. Strong analytical, planning and process improvement skills, combined with the ability to interpret customer business needs and translate them into application and operational requirements.
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A career timeline built from the work history available for this profile.
Remote
-Working with home office staff, as well as with Commonwealth advisors, to find the technical assistance they need.-Working with Commonwealth’s permission system, Active Directory, Exchange Management Console, OneLogin, Avaya, and other technology systems to administer access rights.-Performing domain purchases, transfers, and DNS record updates for.
Remote
- Accept inbound calls and disposition appropriately determining service and troubleshooting requirements by working with the employee or customer.- Escalate unresolved employee or care coordinator issues to management team as appropriate.- Utilize ticket management (CRM system) to record, track and document the help desk problem solving processes for each.
United States
- Perform all work in accordance with the Business requirements, department procedures and work instructionsAccept inbound calls and disposition appropriately, determining service and troubleshooting requirements by working with patients and customers- Escalate unresolved patient or care coordinator issues to management team, as appropriate.Support.
Greater San Diego Area
+ Strong knowledge of AirWatch / Workspace One mobile device management tool+ Experience adding new applications to mobile devices, creating and customizing deployment packages+ Added users to Workspace One, troubleshooting two factor authentication issues, tap and go problems+ Utilized Apple Business manager and Apple Configurator to add devices to.
Greater San Diego Area
Otay Mesa, CA
-Software patching via IBM BigFix-Active Directory account creations/changes-Support functions for personal computers, peripherals, and software to include set up, installation, upgrades, troubleshooting, maintenance, and repairs.-Provide highly-responsive hardware and software support services for computer users; ensure problems are managed and resolved.
San Diego, California
-Strong experience resolving wireless carrier technical issues, (Verizon, ATT, Sprint, T-Mobile). Knowledge of personal and corporate mobility network technologies.-Broad skills in mobile wireless technologies (mobile devices/browsers/gateways, Windows Phones/Tablets, iPhone / iPad, etc.).-Good understanding and Knowledge of AirWatch Ability to understand.
Otay Mesa, CA
-Support functions for personal computers, peripherals, and software to include set up, installation, upgrades, troubleshooting, maintenance, and repairs.-Provide highly-responsive hardware and software support services for computer users; ensure problems are managed and resolved in a timely, professional manner; follow up with users to ensure.
La Jolla, CA
Member of the Operations Support Center proactively providing escalated, complex technical customer support for company appliances. Documents, analyzes, and identifies trends suggesting innovative solutions/recommendations for product/service improvements.· Provide escalated troubleshooting and technical support to complex customer issues via phone, web.
2111 Palomar Airport Rd, Suite 200, Carlsbad, CA
-Reviews all data obtained during all quality assurance activities to ensure consistency with company policies and procedures. -Write scripts to execute test cases for API testing -Execute Manual Test Cases -Assist Documentation Department -Analyze incidents for other Departments-Execute build release process-Provide bug reports to the development team.
2111 Palomar Airport Rd, Suite 200, Carlsbad, CA 92008
-Managed the Americas region which includes 3 clients-Supervised a team of 3 Technical Analysts-Conduct performance reviews-Author stand by roster for after hours supports.-Handle high level escalations-Triage and troubleshoot issues involving product line Customer Care and Billing. These issues may be complex involving application setup, administration.
9785 Towne Centre Drive San Diego, CA 92121
-Tier I & II Executive Support-Developed and conducted all new hire training-Conducted first level interviews for prospective employees-Knowledge base and Customer Self Service Development:-Assisting with Customer Facing Self Service Portal-Established a knowledge management system and administered, edited and published all knowledge documentation-Provided.
Greater San Diego Area
-Knowledge base Maintaining and creating knowledge documentation.-Provided support for Spanish/English incoming calls, directing day-to-day support functions to ensure optimal business operations, resolving priority incidents.-Active Directory tasks to include but not limited to network creation, asset management and file share permissions.-Assist end.
-Worked extensively with a wide array of computer issues, both hardware and software related.-Increased my department’s regional ranking from 88 to 1 in the region.-Trained and developed 3 of the top ten performing sales associates in our region.
Chula Vista, CA
-Managed and trained 12-15 technicians at any given time.-Oversaw proper work flow for walk in computer repairs, and for warranty repair for all electronics.-Implemented an effective sales strategy for increasing our company’s market share in services.
Other employees you can reach at commonwealth.com. View company contacts for 1205 employees →
John Daniel
Colleague at Commonwealth Financial Network
United States, United States
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Stephen London
Colleague at Commonwealth Financial Network
St Charles, Missouri, United States, United States
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JZ
Jing Zhou
Colleague at Commonwealth Financial Network
Billerica, Massachusetts, United States, United States
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RM
Ryan Mcentee
Colleague at Commonwealth Financial Network
Waltham, Massachusetts, United States, United States
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SW
Sarah Wilson
Colleague at Commonwealth Financial Network
Waltham, Massachusetts, United States, United States
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CH
Christine Hansen
Colleague at Commonwealth Financial Network
San Diego, California, United States, United States
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MB
Michael Baum Cfp®, Ricp
Colleague at Commonwealth Financial Network
Waltham, Massachusetts, United States, United States
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NP
Nicole Pamukcu
Colleague at Commonwealth Financial Network
Saratoga Springs, New York, United States, United States
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MH
Meghan Harrington
Colleague at Commonwealth Financial Network
Quincy, Massachusetts, United States, United States
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CH
Camille Harrington
Colleague at Commonwealth Financial Network
Greater Boston, United States
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CXA-206-1I Citrix XenApp 6.5 Administration.
Activities and Societies: usmc
Activities and Societies: Varsity football, basketball, track and field. theater production/drama.General Education.
Quick answers generated from the profile data available on this page.
Alfonso Romo works for Commonwealth Financial Network.
Alfonso Romo is listed as Tech Administrator at Commonwealth Financial Network at Commonwealth Financial Network.
Alfonso Romo is based in Chula Vista, California, United States while working with Commonwealth Financial Network.
Alfonso Romo has worked for Commonwealth Financial Network, Amc Health, Rady Children'S Hospital-San Diego, Illumina, and San Diego Association Of Governments (Sandag).
Alfonso Romo's colleagues at Commonwealth Financial Network include John Daniel, Stephen London, Jing Zhou, Ryan Mcentee, and Sarah Wilson.
You can use AeroLeads to view verified contact signals for Alfonso Romo at Commonwealth Financial Network, including work email, phone, and LinkedIn data when available.
Alfonso Romo holds Certificate Of Completion, Health Unit Coordinator/Ward Clerk from We Care Online.
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