I'm responsible for developing and maintaining customer relationships that promote satisfaction and retention in the Customer Experience (CX & EX) area by providing Intuitive design solutions for effortless experiences, thru Omni-channel input to integrate voicebots, chatbots, digital transformation efforts, analytics and workforce management capabilities with valued insights.

As a Senior BDM I'm Key member of the go-to-market (GTM) Hillstone Networks NOLA strategic team. Responsible for building sales leads, pitching to prospects to extend the company's presence in the region bringing in new customers and business lines. More info at https://www.hillstonenet.lat/https://www.linkedin.com/company/hillstone-networks-latam

•Management of multi-Million Corporate Accounts portfolio.•Responsible for 90% market share for Named Accounts in Guatemala. •Overachiever of 35% YoY revenue growth and increase the share of wallet across Dell’s portfolio of technology solutions in cybersecurity, data protection, cloud, networking, software, and managed services. -Leader of win back deal from HP to Dell in multi-million sales revenue in CLARO CENAM, for 5 continuous years since 2018, up to date. -Direct responsibility for the largest multi-million single sales deal in IT infrastructure for TIGO Guatemala - 2022. -Strategist for the largest HCI multi-million single sales deal in Banco de Desarrollo Rural & BAM including Dell/VMware & services combined - 2021/2022•Single point of contact among customers, prospects, partners, and specialists to create Dell’s IT business solutions to diverse application and business needs. •Manage territory and named accounts, including account planning and sales forecasting, and engaged cross-functional resources and working with the virtual teams to ensure to map customer challenges to Dell´s capabilities. •Development: -Chosen as the unique Latam team member of 12 professionals for the Dell’s USA Coaching program 2022, among +80 contestants.

•Responsible for Datacenter Solutions architecture and design for Puerto Rico and British Virgin Islands. •Interact with customers to understand their business needs to align with Dell Solutions based on applications and operational impact. •Positioning Dell Enterprise solutions for Data Protection, Cybersecurity, Disaster Recovery, & Virtualized workloads infrastructure. •Build, promote and train partners sales representatives to articulate the enterprise solutions message to customers and prospects. •Present Dell Solutions to large audiences in diverse marketing and partner education events.

•Storage Multilingual (Spanish, English & Portuguese) Subject Matter Expert (SME), for large to small customers and internal and external sales teams to ensure that all business requirements and objectives are met across Central America & Venezuela. •Responsible for the development and implementation of Regional Sales Strategies, key regional Dell Partners IDM (intelligent data management) development. •As Storage Engineer, I have experience in sales & marketing oriented to positioning the Dell Storage & Enterprise Solutions. •Focused on working with first line sales teams (AE’s, CAE’s, GAM’s, ISR’s), and support to Marketing teams to drive comprehensive Dell Solutions. •Honors: -Win of the Year Award – Presented by Michael Dell & Executive Leadership Team – 2015. -Latam Storage Army award 2014. -Best Overall Sales Engineer in 2013. -Awarded for the 3rd largest Worldwide Dell Storage Compellent deal since acquisition Grupo Poma – 2012. -Top DSE Sales Champion with the highest achievement in MCLA sales – 2012. -DSE Top revenue in Enterprise solutions – 2012.

•Responsible for Datacenter Sales Solutions architecture and design for El Salvador, Guatemala & Honduras territory as systems consultant. •Growth with new customers for Dell in north of Central America business. •Train internal and partners sales teams on Dell Enterprise solutions. •Awards: -Honored for outstanding Sales Wins in Latin America: Guatefacturas (2010), Excel Automotriz (2009), Banco Atlantida (2008), IGSS (2007), Grupo Tecno (2006).

•Responsible for defensive strategies in regional acquisition accounts in complex competitive situations for IBM solutions based on UNIX & Storage environments in Central America. •Trained as IBM Top Gun in Mexico City. -Awarded as one of the top 3 specialists among 100 contestants – 2004.

•Responsible for new and existing business development IBM in iSeries, pSeries, Storage, Printing & Backup. •Presales Leader of largest multi-million IBM iSeries deal for Banco Agricola in El Salvador. -IBM Club 100% sales awards - 1999, 2001.

•Responsible for keeping up systems operations with maintenance and support of critical operations for banking, manufacturing, distribution, and government customers in El Salvador. •Customer Services interim manager. •Expertise in Systems Security for IBM mainframes and AS/400 -Technical System Engineer of the Year – 1994, 1995.

•Responsible for IBM end user devices technical support in El Salvador market. •Technical representative for printing solutions. •Awards -Customer Services Engineer of the Year 1991. -IBM’s customer service support 1990.