Alfonso Morillo Iii, Mba Email & Phone Number

Los Angeles, CA, US

New York, New York, US

• 2nd rotation: Branch Program Management
• Developing a comprehensive project playbook using Excel
• Streamlining the launch process for 17 de novo branches across significant markets
• Innovating a replicable branch opening model on Excel that acts as a blueprint for successful setups
• Managing stakeholder communications and project reporting, ensuring alignment and transparency across functions
• Conducting comprehensive branch operations analysis and adapting the project playbook to align with regional nuances

New York, New York, US

• 1st rotation: Client Experience Transformation
• Guided teams to transform client experience strategies aimed at enhancing customer satisfaction and loyalty
• Used data insights to identify pain points and created solutions to improve experience and drive business growth by 20%
• Utilized customer feedback and market research to drive continuous improvement in service delivery and product offerings
• Implemented customer-centric metrics and KPIs to measure impact and drive accountability across the organization

New York, New York, US

• Mortgage Business Development & Strategy
• Managed the implementation of 2 mortgage partner data tools to increase market share and revenues by 25%
• Leading up to 3 weekly meetings effectively by being direct, persuasive, and concise to my intended audiences
• Streamlining business development tickets and sponsorship processes making planning more efficient and easier
• Interviewing multiple leaders and employees to gain more insight into Personal Banking & Wealth Management

Valencia, CA, US

• Spearheaded Experian DataArc 360 for 100% credit reporting accuracy for the bank’s 250,000 loan portfolio
• Analyzed the monthly Metro 2 file for passed and failed rule validations and made systematic changes accordingly with the correct department
• Created test cases and process mapping for execution of user acceptance testing
• Facilitated meetings to gather information and formulate process improvement recommendations
• Produced and maintained a system workflow detailing outlined instructions for accurate processes and reporting

Valencia, CA, US

• Analyzed credit disputes to ensure compliance with Metro 2 Credit Reporting standards
• Submitted up to 40 credit dispute reports daily to e-OSCAR accurately and precisely
• Prepared charged-off accounts for processing through Chex Systems and balancing accounts daily
• Consolidated charged-off monthly board report and reconciling accounts on Symitar
• Processed loan payments through Symitar in accordance to LFCU and other regulatory policies

Valencia, CA, US

• Trained for the duties of an Asset Recovery Admin Associate
• Assisted with the charge-off loan administrative processes
• Learned credit reporting information from the Metro 2 Credit Reporting Resource Guide to facilitate with credit disputes on e-OSCAR

New York, New York, US

• Awarded Training Champion for 2018
• Performed efficient banking transactions with 100% accuracy while communicating clearly with clients and made them feel appreciated
• Executed financial transactions in accordance with bank policies and procedures
• Assisted clients with any questions or problems the client had and made a sound judgment with their transactions
• Learned about new and existing products on Salesforce to increase monthly sales goals by 5 or more

Valencia, CA, US

• Collaborated with my area to provide amazing service and achieved high guest satisfaction survey scores of 10/10
• Supervised, trained and mentored area Ride Leads and team members
• Oversaw the daily ride operations with an emphasis on safety, guest satisfaction, speed, cleanliness, and overall team effort
• Evaluated team members work performance, monitored ride efficiency and improved weaknesses like implementing new strategies that got the guests on and off the ride quickly and safely
• Responded to guest situations and led ride downtime scenarios as necessary

Valencia, CA, US

• Responsible for my designated ride location to achieve departmental goals like increased guest satisfaction survey scores
• Managed up to 20 assigned team members during a scheduled shift
• Organized breaks/lunches in a fair and timely manner in accordance with company policy and California Department of Labor Laws
• Conducted and participated in one-on-one or group training of new and current team members for certification to operate rides in compliance with company standard; trained up to 10 operators each month
• Disciplined team members who don't comply with company standards or commended team members for their excellence in work performance and maintained a rewards programs

Valencia, CA, US

• Selected to be part of the opening crew for ‘Twisted Colossus’ — newest attraction for 2015
• Provided ‘World-class Service’ to all patrons of the park; winning multiple area-awards continually
• Knowledgeable of ride specifics, park policies, and park information to assist with customer service

Los Angeles, CA, US

• Enhanced tens of thousands of attendees experience by fostering a culture where everyone is treated with respect and cared for in every aspect
• Monitored stage/event zones with teammates
• Being able to quickly recognize the signs of distress and discomfort with an individual when patrolling stage/event zones, then act accordingly
• Dispatched medical calls via two-way radio and listened attentively to respond to specific calls and emergencies
• Provided water at the free water stations to help hydrate attendees

Master Of Business Administration - Mba, Business Administration And Management, General

Bachelor Of Science - Bs, Finance

Associate Of Science - As, Business Administration