Alfonso Navarro Email & Phone Number

Las Vegas, Nv, Us

 Handled big business account customers with multi-services. Answered any billing questions that the customers might have, re-mailed invoices when needed. Would investigate accounts that company reprentatives submitted tickets for, then I would call the customer back with a solution. Direct and indirect salespersons would place orders for business multi-phone services and I would fulfil the orders, called the customer to verify that each order has been placed right. When the customer placed an order for an outdoor unit (ODU), I would schedule a third party field tech to install the unit.  ASSISTED IN REDUCING THE PAST DEBT BY 6%.  REDUCED THE AVERAGE DEBT AGE BY 25%  COLLECTED OVER $300,000.  INCREASED OUR GROWTH OF CORPORATE CUSTOMERS BY OVER 32%

 Called customers that were late on their monthly payments, probed to find out why they were late and if I could do anything to assist them so that they would not be late in the future and be in the danger of getting suspended. If the customer did not have the payment on this date, I would set the computer to give them some time to get their payment together. Called the customer when the PTP had expired. If payment was not made on that date, the customer was suspended.

 Retained customers that wanted to cancel their accounts for one reason or another. I probed to find out what the customers issues were and fixed them. 98% of my customers stayed with the company for more than three more months.