o In charge and responsible of one of the newest and most visited tourist attractions of Puebla, Mexico. Estrella de Puebla is a giant observation wheel with 54 cabins (424 total person capacity) and has the world record for being the largest transportable wheel in the world at 80 meters tall.o Leading a team of nearly 30 employees divided mainly in three internal departments: “Customer Service”, “Ticket Booths”, and “Maintenance and Operations”.o Averaging a 4.6 score on Google Maps with more than 31 thousand reviews and got excellence recognition by TripAdvisor.o Continuous operational relationship with the Government of the State of Puebla, BISSWISS (main service provider) and suppliers. As well with the organism departments such as purchasing, sales, inventory, money collection, and human resources.o Event coordination for private events and recordings. Example: HEINEKEN, Mary-Kay, Pharmacies Simi, Ministry of Tourism, Ruffles, Televisa, TV Azteca, ImagenTV y Rostros Magazine.o Personally attending recurring main clients like: Turibus, Tiptours, Espíritu Aventurero y Turísticos Poblanos.o Interviewing and recruiting of new team members.o Implemented ticket booth software specifically designed for our workflow.o Generated daily reports about money income, visitors, customer service and maintenance observations.o Followed best practices and was constantly audited by state government entities with excellent results.o Negotiated and looked for better alternatives achieving great savings in services and parts of the wheel.

o World leading company in warehouse automation technologies companyo Developed in PL/SQL and gave technical support to automated warehouses around Mexico.o Designed, tested, and implemented SSI Schaefer warehouse management software.o Visited and gave support clients during new implementations or updates to their system.o Documented client requirements and technical manuals.o Developed upgrades according to client requirements and necessities. o On-site and on-line support. o Main clients: Gamesa (Pepsico), Bafar, LUK, La Huerta, ISSEG y Volkswagen.

o LANIX is a Mexican computer and cellphone manufacturer that on July 2010 started implementing SAP ERP and CRM.o In charge of physically installing and configuring software on the servers for the new SAP system. High availability Fail-Over Hyper-V Cluster with Windows 2008 R2.o Documented meetings and followed-up when necessary with user requirements and development.o BASIS SAP (System Manager):o System Security for SAP ERP and CRM: In charge of user access and authorization assignments.o Operated Microsoft System Center monitoring software.o Supervised local network.o Virtual machine and database backups.o Checking server and SAP’s instances (Development, Quality and Production).o Managed and configured SAP user interface installation server.o ABAP SAP (Developer):o Planned and developed internal software during SAP’s implementations and trained users.o Developed required user reports and a labeling system specifically for products with no serial number.o Managed SAN, where the high availability virtual machines SAP servers where installed.