Alfonso Pickman Email & Phone Number

Miami, Florida, United States

Taking Device Protection to the next level by making flexible tailor made device protection programs that excel on customer satisfaction while increasing profits for our partners.

Miami/Fort Lauderdale Area

Brightstar Corp. is a global distributor of mobile phones and other wireless devices, and services. The company serves more than 200 carriers, 40,000+ retailers, and 15,000+ enterprise customers in more than 100 countries.In this role, I direct the creation and strategic go-to-market execution of value-add wireless device protection and warranty programs within the region as the Product Manager and P&L owner. I am responsible for strategic planning, product definition, and C-level business development, and I provide cross-functional strategic sales and implementation leadership to Country Managers, Account Managers, and clients.A few of my notable accomplishments in this role include:►Building the operational framework and ecosystem for Brightstar's Handset Protection Services line across the Latin America region, including developing the business case, securing the risk structure, executing compliance protocols, and implementing essential systems, the customer care organization, and logistics infrastructure.►Spearheading the full integration of the protection services products into the company's portfolio of product offerings across the region, where I led product training, created marketing tools, and developed the organization's knowledge center.►Playing a critical role in securing device protection service contracts with major telecommunications and retail clients across Latin America, including Iusacell (AT&T) in Mexico, Antel in Uruguay, Apple, Inc. in Chile, Entel in Peru, Entel in Chile, WOM in Chile, Samung in Argentina, PR Wireless in Puerto Rico and America Movil in Central America.

Miami/Fort Lauderdale Area

After joining Brightstar in s strategic role charged with identifying and analyzing business partnership and corporate acquisition opportunities, I championed the acquisition of eSecuritel, a leading provider of cell phone and wireless device insurance products. This evolved into a leadership role overseeing the global business integration of eSecuritel, and to create new go-to-market channels.Some notable accomplishments include:►Successfully managing eSecuritel acquisition. I Identified the opportunity, developed the business plan, led the due diligence, and fully executed the global integration within a period of just 1 year. This new vertical of value added services transformed into one of Brightstar's highest performing businesses with record profitability and EBITDA performance.►Launching the service globally, which entailed collaborating with Brightstar's in-country business partners to establish the line of business, and collaborating to negotiate agreements with wireless carriers and retailers within all regional markets.

Bath, United Kingdom & Madrid, Spain

Auxillis Ltd, formerly Helphire Group PLC, is a FTSE 100 AIM provider of automotive accident insurance and replacement (credit hire) services.I was recruited to launch and oversee the Spanish operations as the country's P&L owner, where I defined and executed the market brand vision and positioning, and directed all aspects of business operations including sales, B2B business development, front and back office operations, and customer support, in addition to managing relations with the corporate Board of Directors.I established the country operations within just 7 months, hired the team, built operations and support processes and legal compliance, and established the company's strategic national vehicle rental partner network. My team and I successfully grew revenues in a challenging economic environment, while earning top tier scores (94.2%) in customer satisfaction.

Barcelona Area, Spain

Arag is a major multinational insurance company.This was a dual operations leadership role. I was responsible for B2B channel sales of white label legal defense protection and travel assistance insurance services to major insurance providers nationwide; and also managed the P&L and day-to-day business for Spain’s Andalusia operating region, with strategic responsibility for broker channel development, claims handling, product development, and marketing.Notable achievements include:►Generated substantial revenues and 18% average annual growth in the Corporate Accounts channel, selling more than 2 million policies, acquiring several major national insurer accounts, and attaining a 95% customer renewal rate.►Driving 10% average annual growth within Spain's Andalusia region through broker network development, a client-focused claims process management approach, and the creation of new products targeting British expatriiates.►Enhancing the sales force's effectiveness through the creation of a customer relationship management (CRM) tool adopted company-wide, which improved efficiency on sales process management and client communications.

Barcelona Spain

After joining the organization as a Product Manager, I was promoted to oversee the P&L for the Spanish Interiura Intertech subsidiary providing insurance claims handling and support services. In this role which reported to the company's Board of Directors, I led a team of 20 administrative staff and adjusters, and legal and medical staff analyzing claims.My accomplishments include:►Turning around an underperforming operation, building the organization into the group’s best performing company with 25% annual revenue increases, and converting a net loss into a 15% profit margin and a company-high ROI.►Increasing sales through the development of the B2B insurance company channel, and motivating sales activity and customer satisfaction through introduction of performance-based sales incentive program.►Successfully developing a new line of business providing medical expense management services to travel assistance firms in tourist areas, which ultimately grew to represent 50% of revenues.

Bachelor Of Science, Economics And Finance, Summa Cum Laude (Ranked 3 Out Of 870)

Executive Mba