Sam Tomkinson Email & Phone Number

Berlin, Germany

Berlin, Germany

Berlin, Germany

Berlin, Germany

Led a team responsible for all Cloud Partner onboarding, activation & support escalations, within a quickly growing Cloud Partner ecosystem.• Managing the restructuring of the team into a multi tier structure due to fast growth and expansion.• Ensuring multiple levels of support are delivered within set SLA targets.• Overseeing the creation of new processes and procedures• Reporting & creating content for Weekly, Monthly and Quarterly business reviews.• Ensuring target criteria set by the client (KPI’s andSLA’s) are met.• Ensuring team members receive appropriate support and feedback.

Barcelona, Catalonia, Spain

Led a specialist team created to provide white glove approach to Cloud Partner onboarding.• Managing a team of specialists to cover APAC, AMER & EMEA regions.• Creating and updating processes and procedures.• Ensuring the team maintain high quality service to the client.• Reporting & creating content for Weekly, Monthly and Quarterly business reviews.• Ensuring KPI’s and SLA’s are met.• Ensuring team members receive appropriate support.• Workforce management.• Case creation & reporting within CRM system (Salesforce).

Barcelona

• Salesforce case creation, reporting and dashboard expert.• Internal Weekly & Quarterly Newsletter creation/design.• Creation and maintenance of internal websites for stakeholders and consumers.• Creating and maintaining processes for internal procedures.• Completion of Sellbytel Supervisor Training Program• The creation & management of a Non Technical Support Team of 7 agents.

• Driving new business by calling new leads,selling the appropriate product and service, and managing the account.• Managing an existing portfolio of 700+ companies, proactively managing these accounts in order to increasetheir overall portfolio.• Daily contact with local stations, fleet,security, central reservations etc in order to offer the best service for existing and new clients, while maximising company revenue.• Targeted on daily volume of calls, monthly targets for new contracts, and quarterly revenue targets.

• Managing and maintaining over 9000 eBay listings• Delegating and overseeing tasks for a team of eight.• Business correspondence between potential and existing retail and trade buyers• Providing in-depth product information,• Resolving customer issues and performing customer follow ups to maintain our Top Seller rating.• Creation and design of eBay templates using state-of-the-art programmes.

- Providing excellent customer service with utmost efficiency by prioritising duties.- Dealing with a high volume of telephone customer enquiries.- Resolution of customer concerns in a timely manner.- Creation and maintenance of product listings for company’s website.- Processing and monitoring of customer orders- Monitoring stock levels and creation of purchase orders- Photographing and editing images of new stock items for website and marketing and advertising.