Alfred Lopez Email and Phone Number

Championed a customer-centric approach by presenting products, onboarding customers, and swiftly resolving issues with a professional demeanor. Demonstrated strong communication, documentation, and problem-solving skills for a seamless customer experience. Fostered robust client relationships, collaborated with management, and offered technical expertise to enhance brand loyalty and overall satisfaction.Orchestrated exceptional customer experiences by presenting products, onboarding new clients, and effectively resolving customer issues with a customer-centric approach.Demonstrated autonomous work and entrepreneurial thinking in customer engagement, ensuring proactive problem-solving and fostering brand loyalty.Employed stakeholder operation and influence strategies to collaborate closely with upper management, ensuring customer retention and a positive brand experience.Utilized problem-solving, research, and analysis skills to bring technical expertise, providing valuable insights and tips on product utilization and troubleshooting.Applied knowledge codification and maintained assets and tools, ensuring effective support for both current and potential clients in the restaurant industry.Facilitated client communication through over 2,100 customer calls, showcasing credible and confident communication to coordinate tasks effectively and guarantee utmost customer satisfaction.

Senior Customer Success Manager – SMB Hospitality NCR February 2020 - Nov 2022 | Atlanta, GADedicated to cultivating positive customer experiences and fostering strong relationships to drive brand loyalty. Collaborate closely with upper management to ensure customer retention and an overall positive brand experience. Brought technical expertise to the table, providing valuable insights and tips on utilizing features and troubleshooting.Demonstrated collaborative work and effective group dynamics by orchestrating seamless collaboration and knowledge exchange across diverse teams, driving efficient resolutions in a dynamic work environment.Utilized virtual collaboration and agile ways of working to optimize work processes and promptly address customer concerns.Displayed flexibility, a curious and creative mindset, and innovative thinking in proactively identifying temporary solutions and workarounds for customer issues while awaiting permanent fixes.Effectively navigated complexity and managed ambiguity, showcasing adaptability and resilience in a constantly evolving work environment.Led the payments escalation team, utilizing expertise in asset and tool maintenance and specialized problem resolution related to payment devices.

Offered expertise in consultative selling, strategic account planning, and relationship building. Strong industry knowledge in hospitality and restaurant solutions. Committed to delivering exceptional customer experiences while achieving business growth.Developed and executed a robust sales strategy to drive new business opportunities and expand market share by acquiring new restaurant sitesLeveraged consultative selling techniques to identify key decision-makers, mapped out prospects' organizations, and implemented effective penetration strategiesCollaborated with account executives to transition account control responsibilities, facilitating seamless solution delivery upon securing official ordersClosed high-value deals with major restaurant chains, resulting in a 25% increase in market share

This position has the responsibility for developing new business opportunities with prospects outside of our current customer base, that are competitively held and or new restaurant concepts•Develops a sales strategy to win business that is managed, tracked, and reported in Salesforce.com and Salesloft, demonstrating sales activities to achieve sales goals•The Inside Sales rep will be responsible for managing the sales process end to end through prospecting, demoing, negotiating and order booking•Grow market share through number of new restaurant sites with NCR Solutions & Payments•Develop ROI-based solution sales plans that leverage strategic Account Planning skills•Utilize a consultative selling approach to map out key decision-makers in the prospect and create a strategy to implement an appropriate plan to penetrate•Capitalize on a foundation of internal and external industry networks to uncover business opportunities and develop a business solution that demonstrates NCR's value and its impact on the prospective customer•Sales Process/Activity Management: Strategically designs a plan to effectively manage territory in order to maximize deals as necessary to meet annual quota objectives•Input forecasting and account activity in Salesforce to quantify and qualify opportunities where NCR is best positioned to win and assists in development of an account plan to ensure mutual objectives of the NCR/Customer relationship are realized•Gain customer commitment, build momentum and accelerate the sales cycle, while working with key influencers throughout the sales process to minimize issues at closing•Maintain a pipeline of qualified opportunities and execute to winning those opportunities•Upon securing official order comment from customer, works with account executive to transition account control responsibility, including solution delivery

Experienced in high-volume Beverage Director roles with expertise in inventory management, creating effective beverage programs, and demonstrating strong leadership and organizational skills. Thrives in fast-paced, demanding environments. If you're a passionate Beverage Director of Operations, we invite your connection

Sleek and futuristic Asian-inspired bar located in West-Midtown from the owners of Victory Sandwich bar. Featuring craft cocktails and high-end spirits juxtaposed with Asian street-fare. Voted Best New Bar in US 2015.Handled allocation of rare spirits.Garnered best sales and profits among all restaurants in group.

General Assembly’s Data Science Immersive (DSI) is a 12-week long training program dedicated to give students a deep dive into the world of Data Science, focusing on the ability to analyze, make sense of, convey data-driven facts from massive data sets, and predict what happens next through predictive modeling and pattern recognition. (Also consider profiling projects and skills here: Data Science, Python, SQL, Machine Learning, Tableau, Git/Github, Data Mining, Research, etc.)

Ensure menu consistency, optimize costs, and lead with expertise in traditional and contemporary cocktails, experimenting with new ideas and mentoring the teamDeveloped comprehensive service manuals for bartenders and sommeliers, ensuring consistent and elevated service standards across all restaurant conceptsCultivated strong interpersonal skills and established trusted relationships with over 100 high-profile customers, becoming their preferred server/bartender of choiceAchieved Level 2 Wine, Spirit, and Beer certification and Level 4 Coffee certification within an accelerated time frame of under 2 years, surpassing the industry average by 50%, showcasing my passion for continuous learning and dedication to professional growthRecognized as the designated Service Bartender in a dynamic and fast-paced environment, successfully managing high-volume bar sales exceeding $20k per night and contributing to a total restaurant sales of $200k

● Reorganized training to make it more accessible for all employees● Implemented a new coffee service program to better engage the our guest● Regularly kept staff up-to-date on new developments in coffee● Cross-trained all baristas as support staff to make them more valuable● Quickly became familiar with restaurant policies to become effective manager● Responsible for all equipment maintenance for shop

● Reorganized training to make it more accessible for all employees● Implemented a new coffee service program to better engage the our guest● Regularly kept staff up-to-date on new developments in coffee● Cross-trained all baristas as support staff to make them more valuable● Quickly became familiar with restaurant policies to become effective manager● Responsible for all equipment maintenance for shop

● Re-established mandatory training to ensure quality● Managed payroll, purchases, bill payment, and other services when owner had to travel for long periods of time● Helped clean up shop imagine and engage more with neighborhood● Lead project of adding a patio renovation which included a new roof● Assured that staff was up-to-date on all recent coffee knowledge● Responsible for all equipment maintenance for shop