Alfred Fields Email & Phone Number

Ensures that the LAN/WAN is capable of providing required wired and wireless services by supporting the network infrastructure through the use of troubleshooting and problem resolution in a production environment. Provide daily operational support for LAN/WAN networks, including firewalls. Plans, installs and supports hardware and software upgrades. Resolve technical issues associated with network and routing protocols at all levels of the OSI model through the use of diagnostics and network administration tools such as Hewlett Packard (HP) Network Automation(HAL), NNMI server, Putty and SecureCRT. Quick reaction and response to ensure high performance levels and minimum downtime. Responsible for maintaining LAN – WAN barrier systems to prevent unauthorized access to MTF systems. Utilize diagnostic utilities to identify and isolate problems encountered on different mediums and network protocols, gather latency statistics and find specific network bottlenecks, evaluate problems and implement fix actions through device reconfiguration or replacement depending on the circumstances. Troubleshoot AVAYA VoIP systems and deploy VoIP solutions across differing DoD Enterprise Domains. Plan, migrate and deploy network and VoIP solutions campus wide to over 40 medical buildings to include pharmacies, dental clinics, troop clinics, dispensaries, medical administration/billing, as well as the main campus hospital.

Anchorage, Alaska, Us

Deploy to medical facilities to collect data for networked medical devices, printers, servers, routers, MRV’s, and switches in preparation for the DHA MEDCOI VPN transition. Utilize a variety of site-specific tools to collect network data to include inMon, AngryIP, Solarwinds, Wireshark, Forescout, ACAS, and Splunk. Extract the required information from applications to form deliverables via batch file scripts and other processes. Collect PPS information for all applications operating over the network to create Firewall ACL’s for the projected network. Perform duties as Site Lead: Team Accountability, Site Task progression, submit Daily Status Report, and communicate with Site POC’s to arrange data collection. Setup commercial and DHA imaged laptops and applications for use in the field and reset lost and forgotten passwords on FIPS 140-2 encrypted drives. Collaborate and create network devices data collection documentation and procedures. Conduct cross training to ensure collective team members are up to date on technical procedures and equipment. • Network Data Collection and Analysis• Learn and utilize site specific packet capturing applications dynamically• Instruct the use of applications and processes to the team• Collect network information via meetings and conversations with site SME’s• Address end user application issues – Commercial imaged and DHA imaged laptops• Site lead – Team Accountability, Site Progression, and Submit Daily Status Reports

Design, implement, and support network infrastructure hardware and IOS. Collaborate with network engineers to complete mission support tasks. Assist in the design, configuration, and maintenance of mission support networks. Provide planning, troubleshoot, and technical support, before, during, and post installation. Assist in the preparation and updating network diagrams, drawings, and other documentation describing network physical and logical components. Upgrade end of life switches and complete the sanitation required for sensitive network configurations. Prepare end of life reports and distribute to customers to inform and educate users of upcoming upgrade needs. Compile End of Life List for all hardware we support: Juniper, Cisco, Brocade, Nortel/Avaya, APC, Aruba, and TripLiteAssist. SPAWAR with mission support tasks as needed. Deploy to various Armed Forces work sites in support of Medical Systems Infrastructure Modernization (MSIM, in conjunction with the Engineering, Design, and Deployment (EDD) Branch Infrastructure and Operations Division health Information Technology Directorate Defense Health Agency).• Installation of Network hardware and connections• Creation and Modification of Network Documentation.• Router and Switching installation and configuration.• Maintain inventory lists of network hardware and tools required for installation.• RFC planning and documentation.

Maintain, install, and troubleshoot PC (laptop, tablet, and workstation), printer, and peripheral hardware and software. Provisioning and de-provisioning computer accounts and user accounts on various computer systems and applications. Educate customers on the proper way to fill out account requests and inform them of current Information Assurance requirements. Consult with vendors for warranty replacements, part replacement purchases, and specialized technician requests. Complete specific Desktop requests according to Calendar appointments. Consult with team and other departments to resolve network, cybersecurity, software, and infrastructure resolution. Respond to software, hardware, network, phone, and other IT issues in Remedy ticketing system or face to face with customers of all ranks and positions. • Repair Workstation, Laptops, and Printer hardware.• Create and add computer accounts and printers to the domain.• Install authorized, specialized software.• Consult and Order replacement parts from various OEM vendors.• Consult with varying departments to resolve network issues.• Submit purchase order and PC replacement requests to Project Management.• Educate customers on IT related topics pertaining to network and information security awareness.• Host-Based Security and Customer Security EducationSoftware installs to include Active Client, Adobe Suite, AHLTA/CHCS, Chrome, Citrix, Desktop Alerts, Dragonspeak, Firefox, Internet Explorer, Java, JMP (Statistical Software), Lotus Viewer, McAfee Security and patches, Pass11, Photoshop, TMetrics, Vender specific drivers, VMware, Windows 7 image deployment, and any additional software through software management.

Install, repair, test, label, and terminate copper and fiber LAN cables (UTP CAT 5e & 6) for network and telephone services. Perform tests on network routers and switch cable systems to maintain circuit and system quality. Troubleshoot and resolve data network and telephone issues within 24 hours. Installation of new data network and telephone work orders within 24-48 hours. Install cable management devices such as J-Hooks, On-Floor cable covers, and cable management racks. Perform basic procedures on a Nortel SL-100 switch such as perform backups, testing backup battery infrastructure, install distribution frame wiring. Inventory and submit orders to Security Manager/Supply Officer to keep an accurate and sufficient supply of telecommunications materials on hand. Create and update cable map diagrams and label physical manhole with appropriate numbers. Create and update documents listing cable pairs and respective numbers. Conduct site surveys with customers and relay plan of action to Base Communications Officer. Assist IT Helpdesk Technicians with VTC, network, and proprietary hardware tickets to resolve critical issues quickly. Perform 3M MRC maintenance tasks according to 3M periodicity. • Install, troubleshoot, and repair voice and data networks.• Inventory supply trailer and order telecommunication materials.• Attend daily meetings with Site Manager to discuss workload and plan of action.• Distribute ticket workload to technicians.• Consult with customers and perform site surveys for new or upgrade installations.• Support IT Helpdesk Technicians on complicated tickets.

Mclean, Va, Us

Install, repair, maintain, and terminate copper, coaxial, LAN cables (UTP CAT 5e & 6), and fiber optic telecommunications inside and outside plant in support of Eielson AFB to ANSI/EIA/TIA standards. Operate and perform maintenance on cable and wire systems, to include multiplexors, repeaters, telephones, antennae, splice cases, media convertors, distribution frames, and communications equipment. Perform tests on cable communication systems and analyze to ensure circuit and system quality. Install outside plant cables in manholes, utility doors, and direct bury. Frequent fiber splicing to include hot melts, Corning splice kit, fan out kits, and Quick Cams. Read modify, and add to installation maps, diagrams, and drawings through a variety of mediums (Cairs, GeoBase, Avaya Engineer maps). Consult with customers to discuss work order requests, surveys, and expansion ideas to minimize cost and time.

Implement, manage, and troubleshoot network and system environments. Install, configure, and troubleshoot hardware and software for all computer systems, workstations. Offer technical support and correction on database and server processes. Resolve employee MS desktop troubles in a timely manner. Install printers and PCs on the data network. Implement IT solutions for 120+ employees to establish system compatibility with 42 medical facilities to include two hospitals. Schedule, perform, and monitor system backups for data recoveries. Daily Data Entry to make sure all processes run smoothly for all departments and medical claim payments. Manage users in Active Directory and Monitor Server stability. Apply patches and updates to clients.• MS Desktop Hardware and Software Installation and Troubleshooting Support• Windows Server/Active Directory Management and Monitoring• Utilize and Enforce Security standards• Customer Service to include Educating the Customer

Install, operate, troubleshoot, and perform maintenance on MSE node switches (large and small), circuit switches, and SMART T systems, perform SINCGARS functions and maintenance on the System Control Center (SCC). Establish communication network equipment and switches to include operating and installing communications equipment and diagnostic equipment specific to Cisco network switches and routers. Implemented ATM routing protocol connections via LOS antenna radio links. Trained in electronic theory and principles and established UHF, VHF, and Microwave radio antenna connections. Oversaw the upkeep and accountability of an AN/TTC-48 Switch (valued at $2 million) containing switching, multiplexing, and communications security equipment during Operation Iraqi Freedom. Instructed a small team of 5 soldiers during operations in theatre. Lead the installation of secure voice and data communications in support of US Armed Forces. Installed communications equipment inside and outside the premises to include antenna Line of Site shots to remote tactical connections. Installed secure and non-secure phone and internet lines and installed COMSEC to units ranging from Logistics to Armor and provided customer service to ensure quality.

Master'S Degree, Cyber Operations

Bachelor'S Degree, Computer Networks And Cybersecurity

Associate'S Degree, Network And System Administration/Administrator