▪Improve reporting quality by using Colab (Python Notebook) for automation.▪ Maintain/modify the invoice pipeline sent from carriers and submit payment invoices; modify SOPs as needed.▪ Perform data cleaning with python Pandas and saved ~2 hours of manual scrubbing for the vendor.▪ In collaboration with other teams, identify possible fraud programmatically by using SQL and Google Sheets.▪ Used Python and Pydocs to produce a report showing the potential trending quality impacts, and weekly KPIs; noted developing trends and completed deep dives as needed.▪ Analyze and scrub quality dashboards to provide further insight into customer complaints; train the team on what the dashboard offers and what metrics to pay attention to and provide new filters/graphics and more data as it becomes available.▪ Generate team reports on the current status of carrier orders; report top trends and reasons for late parcels.

• Coordinator between the end user and the rest of the Project. Daily Collaboration with in-store team, fraud unit, engineeringand transportation. Label user input for trends SWOT (Strength Weakness Opportunities and Threats) analysis.• Resolve product or service problems by clarifying the customer's complaint; determining the root cause of the problem;selecting and explaining the best solution to solve the problem.• Master Google Express products and logistics to provide user experience support.• Analyze trends in user needs to recommend potential products or services to team management• Prepare service reports by collecting and analyzing client information.• Track bugs from the site and send them to engineering for review.• On Kaizen Review Committee for process improvement.

• Main point of contact for Franchisees.• In charge of contacting sponsored clients for the Multi Unit Franchising Conference. Monitoring and controlling multiplestakeholders with strong organization and list metrics.• Updating Organizational Process assets.• Monitored signups for abnormalities throughout entire project duration.• Improved contact rate through process improvement (time difference)• Updated documentation for new contacts• Retain brand recognition through stakeholder management

Humphreys Property Management Summer 2005 - Fall 2012• Main Point of contact for renters and potential customers.• Enforce penalties for violation of lease agreement and scheduled appointments for cleaning and maintenance.• Preform Credit checks and take notes on potential renters.• Decreased amount of time units were vacant by reaching out to University Clientele• Implemented premortem checks to decreased amount of unit turnover time