Organizes directs and monitors daily activities of front desk agents. Must be able to complete all of the duties and responsibilities of the Front Desk Associate. Ensures efficient, friendly, and professional guest registration, check-out, and telephone service; supervise front guest service agents to ensure that established procedures are followed. Establishes procedures, prepares and coordinates schedules, and expedites workflow. Assists with hiring, training, motivating, and rewarding front… Show more Organizes directs and monitors daily activities of front desk agents. Must be able to complete all of the duties and responsibilities of the Front Desk Associate. Ensures efficient, friendly, and professional guest registration, check-out, and telephone service; supervise front guest service agents to ensure that established procedures are followed. Establishes procedures, prepares and coordinates schedules, and expedites workflow. Assists with hiring, training, motivating, and rewarding front desk agents. Reviews current day’s expected arrivals and checks all VIP and special request reservations to ensure that they are pre-registered, blocked properly and other departments are notified of room assignments. Reviews the daily room availability and informs all appropriate staff. Reviews status of departures on a daily basis; relays all pertinent information to front desk agents and other appropriate staff. Ensures all necessary reports and forms are completed daily. Performs front desk agent responsibilities as needed to process guests expediently including but not limited to checking guests into hotel, responding to guest questions, resolving guest problems/complaints, answering the telephone, making guest reservations, and checking guests out of hotel. Ensures that guests’ needs are fulfilled and their stay is as pleasurable as possible; assists with dining, entertainment, or transportation reservations as needed. Assists front desk agents with a resolution of guest problems/complaints as needed.Monitors and maintains the front desk area. Possesses and maintains thorough knowledge of hotel services, facilities, policies, and room rates and area’s attractions. Performs other duties as assigned by manager Show less

Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests. Secure payment; activate/reissue room keys.Ensure rates match market codes, document exceptions. Verify/adjust billing for guests.Communicate to appropriate staff when guests are waiting for an available room. Advise guest of messages. Clear departures in computer system.Coordinate with Housekeeping to track room status and guest concerns.File guest paperwork or… Show more Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests. Secure payment; activate/reissue room keys.Ensure rates match market codes, document exceptions. Verify/adjust billing for guests.Communicate to appropriate staff when guests are waiting for an available room. Advise guest of messages. Clear departures in computer system.Coordinate with Housekeeping to track room status and guest concerns.File guest paperwork or documentation. Operate telephone switchboard station. Run and check daily reports, contingency lists, and credit card authorization reports. Supply guests with directions and information.Answer, record, and process all guest calls, requests, questions, or concerns; follow up to ensure each has been met to guests' satisfaction.Arrange transportation for guests/visitors.Count and secure bank at beginning and end of shift. Cash guests' checks, process all payment types, vouchers, paid-outs, charges, and provide change. Notify Security of any reports of theft. Show less

•Assist with all sick calls or tardiness by finding proper coverage, report to work and stay until proper coverage can be found.•Assist with any scheduled shift problems on the night audit shifts.•Accountable for the proper training and daily monitoring of all service levels provided by employees to guests and other fellow employees.•Monitor and maintain proper Front Office operational supplies.•Accountable for meeting and coming in under payroll and expense… Show more •Assist with all sick calls or tardiness by finding proper coverage, report to work and stay until proper coverage can be found.•Assist with any scheduled shift problems on the night audit shifts.•Accountable for the proper training and daily monitoring of all service levels provided by employees to guests and other fellow employees.•Monitor and maintain proper Front Office operational supplies.•Accountable for meeting and coming in under payroll and expense budgets.•Accountable for maintaining and monitoring that all employees follow proper cash handling procedures.•Ensure proper inventory controls, working with Sales and Reservations to ensure maximum selling potential and house balance.•Ensure accuracy of groups, rooming lists, billing, amenities, arrivals, etc.•Maintain cleanliness and organization of back office, front desk, and front desk closet. Show less

•Welcomes Guests by greeting them, in person or on the telephone; answering or referring inquiries.•Directs visitors by maintaining employee and department directories; giving instructions.•Maintains security by following procedures; monitoring logbook; issuing visitor badges.•Maintains telecommunication system by following manufacturer's instructions for house phone and console operation.•Maintains safe and clean reception area by complying with procedures, rules, and… Show more •Welcomes Guests by greeting them, in person or on the telephone; answering or referring inquiries.•Directs visitors by maintaining employee and department directories; giving instructions.•Maintains security by following procedures; monitoring logbook; issuing visitor badges.•Maintains telecommunication system by following manufacturer's instructions for house phone and console operation.•Maintains safe and clean reception area by complying with procedures, rules, and regulations.•Maintains continuity among work teams by documenting and communicating actions, irregularities, and continuing needs. Show less

•Greeted, registered, and assigned rooms to guests.•Verified customers' credit, and established how the customer will pay for the Accommodation .•Kept records of room availability and guests' accounts, manually or using computers.•Computed bills, collected payments, and made change for guests.•Issued room keys and escorted instructions to bellhops.•Reviewed accounts and charges with guests during the check out process.

1.Processes reservations by mail, telephone, telex, cable, fax or central reservation systems referral.2.Processes reservations from the sales office, other hotel departments, and travel agents.3.Knows the type of rooms available as well as their location and layout.4.Knows the selling status, rates, and benefits of all packages plans.5.Knows the credit policy of the hotel and how to code each reservation.6.Creates and maintains reservation records by date of arrival and… Show more 1.Processes reservations by mail, telephone, telex, cable, fax or central reservation systems referral.2.Processes reservations from the sales office, other hotel departments, and travel agents.3.Knows the type of rooms available as well as their location and layout.4.Knows the selling status, rates, and benefits of all packages plans.5.Knows the credit policy of the hotel and how to code each reservation.6.Creates and maintains reservation records by date of arrival and alphabetical listing.7.Determines room rates based on the selling tactics of the hotel. Show less