Alfred K. Email and Phone Number

Focus on positioning, and delivering solution and consulting work to APAC customers, aligned with company regional business strategy and key pillars of program strategy, transformation and profit optimization. This is fundamental to driving profitability, creating thought leadership in partnership with the sales team in the APAC region.

• Support Enterprise Sales team and drive Pre-Sales team in complex/large opportunities by owning and formulating the technical solution strategy from the opportunity qualification to complete handover to the project implementation team• Provide strategic vision to guide the transformation team in providing innovative solutions to customers on cost reduction, re-engineering, process transformation.• Provide guidance and leadership as part of the consulting team in formulating non standard solutions to improve the structure and efficiency of IT infrastructure for strategic customers.

To lead/direct team in different towers and responsible for defining the customer enterprise/solution architectures and designs for complex multi-tower or IT outsource customer bids and contracts during transition and transformation, maintaining an end-to-end viewpoint to the benefit of both BT and the customer outcome.

To provide leadership and direction to the Technical Services team with responsibility for solution design and build.• To manage and lead a team of resources at regional level in the provision of solution design and build• To effectively manage cost center budgets• Responsible for the delivery of solutions that are aligned with the AXA standards and meet the business requirements of clients• To work closely with the architecture functions, that coordinates designs from multiple technical expert areas• Responsible for the on time, on budget and on specification delivery of client and internal projects as per agreed client and internal KPIs• Responsible for maintaining a lifecycle plan for all platforms• Responsible for the provision of 3rd and 4th level support within agreed SLAs for complex platforms• To ensure the technology vendors are managed effectively• To participate in the development of new services e.g. Roadmap for Joint venture and high growth markets strategy

• Develop and maintain a thorough understanding of the client’s business and their technology strategy• Cultivate trust with the customer, participate in resolving gaps and streamline the migration process.• To engage in client pre-sales activities including the development and execution of proposals, presentations and the customization of service offerings• Provide thought leadership on possibilities for achieving the client’s business objectives through traditional and creative use of Information Technology and Telecommunications.• Design and development of Managed Services IT Outsourcing and associated processes that are tailored to the client’s IT requirements and that support their business objectives• Work closely with the Regional Operation Manager and the HP Client Relationship Manager to specify in detail how each of the service will be delivered, the roles, responsibilities and effort of stakeholder involved and how to measure success of the service and its contribution to support the business• Maintain a productive relationship with all other personnel (IBM/HP) involved in the account• Ensure the service continues to provide in a maximum value to the client given their evolving business and technology needs

• Solicited business and technical requirements and provide leadership/guideline in the design, development and implementation of voice and data solutions• Managed the technology strategy (voice and data) from planning through to delivery of current and new technologies across a complex technical platform• Provided consultancy to internal/external business and technologies stakeholders on the telecom solutions, ensure designs are compliant to applicable internal and external guidelines, policies, standards as well as regulatory requirements.• Participated in business needs analysis and discussions, provided key inputs to stakeholders regarding telecom capabilities and enabling enhancements to the current infrastructureRelevant Technical Skills – Data Network• In-depth knowledge of data and voice communications architecture and protocols. • Through knowledge and hands-on experience in most CISCO line of products (routers, IGX, switches, PIX firewalls, CSS) as well as Aventil VPN gear and remote access technologies• Knowledge in IBM SNA network• Sound knowledge of LAN, WAN, LAN to WAN Interconnection, VPN, VoIP, Network Stability, IP Wireless, Video Conferencing• Protocols: SNA, TCP/IP, SPX/IPX, Frame Relays, X.25, ATM, IGRP, EIGRP, OSPF, RIP, BGP, IP, NAT• Sound knowledge of network management tools. Eg. Netview 6000, NPM, Netspy, HP Openview, Sniffer and use of datascopes.Relevant Technical Skills – Voice Network• Hands on knowledge on Avaya PABX, ACD, vector programming, CMS System.• Through knowledge on Avaya Intuity Audix voice mail system and administration, Avaya S6200 Conference Bridge• Knowledge of Periphonics, CTI, IVR, Screen Pop, and AMEX methods of Implementation• Knowledge of ASAI Abilities (CenterVu CT, MapD, CVLAN Software, Definity LAN gateway software• Hands on knowledge in implementing CISCO IP telephony and configurating CISCO publisher/subscriber

To provide infrastructure support for offices in Toronto, Montreal and New York.