Responsible for providing technical assistance and support to employees and end-users within the organization, ensuring the smooth operation of all IT systems and infrastructure, resolving hardware and software issues promptly and efficiently.Provide technical support: Respond to user inquiries and troubleshoot hardware and software issues promptly and effectively.Install and configure systems: Set up and configure computer hardware, operating systems, and software applications.User account management: Create and manage user accounts, including email accounts and access permissions, ensuring proper security protocols are in place.Provide training and documentation: Develop user guides, FAQs, and other documentation to assist employees in utilizing IT systems effectively.Asset management: Maintain an inventory of all IT equipment and software licenses.Collaborate with the IT team to ensure all systems are up to date and compliant with security standards.

Ticket response management, technical support to customers (ms teams/phone/remote), installations,updates, AD privileges, general support.Documenting in case of new incidents, managing workgroups.

Responsible for the management of all servers/workstations, backup information, security software, ERP, software and all company servers.managing: Hyper-V, Azure, Acronis 12, Kaspersky, Fortigate, Microsoft Dynamics AX R3 Consultant in almost all modules, SQL server manager, XML invoices.

Internal network management, VPN management, securty, Implementation Management.

IT Manager experienced in network implementation and management, problem solving, technical service, personnel management and project management. Eperience using Cisco hardware and VPN's, VoIP management using asterisk, Windows Server 2008 and 2012 Active directory user, monitoring software, remote desktop software and advise, switch routing, experience with virtualization software with citrix.

Execution of test matrices, manual testing, debugging and error reporting with document control. use of tools such as Scrum, performing unit, component, integration, smoke tests.