It Support Engineer
Responsible for providing technical assistance and support to employees and end-users within the organization, ensuring the smooth operation of all IT systems and infrastructure, resolving hardware and software issues promptly and efficiently.Provide technical support: Respond to user inquiries and troubleshoot hardware and software issues promptly and effectively.Install and configure systems: Set up and configure computer hardware, operating systems, and software applications.User account management: Create and manage user accounts, including email accounts and access permissions, ensuring proper security protocols are in place.Provide training and documentation: Develop user guides, FAQs, and other documentation to assist employees in utilizing IT systems effectively.Asset management: Maintain an inventory of all IT equipment and software licenses.Collaborate with the IT team to ensure all systems are up to date and compliant with security standards.
