Alfred S. Email & Phone Number

United States

Dallas, Texas, United States

- Monitored and troubleshot Windows 2022 and 2019 server system resources, identified bottlenecks, and implemented fixes for enhanced performance.- Collaborated with the Cloud team to transfer applications to the Cloud.- Utilized Performance monitor and other tools to analyze and optimize system performance for Windows servers and workstations.- Worked with Microsoft Intune to create policies, conducted lab testing, created templates, managed software patches, and facilitated application deployment.- I enrolled internal company devices, lab devices, and company store devices in Intune. Provided support for Helpdesk devices.- Centralized management for Intune of all users and groups, creating roles, scopes, and assignments.- Resolved issues and escalated problems for Windows servers, O365, VMware, and Azure.- Managed a project to transition physically to a virtual Azure VMware.- Supported the improvement of cloud IAM processes and operational activities.- Created documents for the Alert Logic ticket closing process.- I assumed the Incident Command role and technical Subject Matter Expert role during event responses for engineering events.- Performed regular system audits and vulnerability assessments, implementing security patches and updates to mitigate potential risks.- Resolved incident issue tickets daily, investigating and resolving system outages and security breaches.- Monitored and optimized Cloud resource usage.- Deployed/prepared SCCM Servers for Patch Tuesday and scheduled deployment to Kiosks, servers, IIS servers, DB servers, offshore servers, and servers in 50 states. Scheduled/planned deployment; Installed/Configured/Troubleshooted Server, IIS, Backup/Restore/O365 issues; Troubleshot Patching issues with Servers and patches.

- Created and deployed Custom Group Policies to ALL Toyota Global Workstations.- Planned and executed the implementation of Microsoft Edge and Google Chrome for ALL Toyota Global Workstations, collaborating with various devices such as PCs, servers, and kiosks to apply group policies as required.- Provided server-level support for Windows-based systems, Kiosks, and related technologies, addressing issues in hardware, software, and mobility. Identified, diagnosed, and resolved problems related to standard hardware and computer peripherals.- Offered SQL-based server-level support for Windows-based systems, Kiosks, and associated technologies, covering hardware, software, and mobility.- Collaborated with Firewall, Network, Active Directory, and Security Architects to deliver comprehensive Enterprise Solutions.- Improved existing processes by devising solutions for recurring problems and enhancing documentation. Created RFC for application security updates and quarterly patch management across all systems. Worked closely with customer and internal Security teams for remediation. Conducted vulnerability remediation of infrastructure elements in collaboration with customer and internal Security teams.- Utilized Azure Portal to support Windows Servers, address alerts, create servers, and troubleshoot issues and tickets related to Azure.

Usa

- Collaborated with the United States Army and Microsoft to upgrade internal applications, implement servers, manage virtual machines, administer O365, and support SharePoint 2013 and other projects.- Worked with cross-functional teams on onboarding and monitored/troubleshooted O365 issues.- Collaborated with Microsoft on High/Low escalation tickets, ensuring timely resolution.- Provided comprehensive support for IT applications and assisted team members as needed.- Troubleshot Azure cloud issues and resolved them efficiently.- Addressed AD/VM/SharePoint, O365, IaaS, and SaaS tickets.- Attended a 3-day F5 Training in Washington, DC, to enhance skills and knowledge.- Worked on resolving server malfunctions promptly to ensure minimal downtime.- Installed, backed up, configured, and troubleshooted Windows and Azure Servers on the Azure platform.- Managed alerts and tickets related to cloud Servers, ensuring timely responses and resolutions.- Administered SharePoint, including creating and managing resources as per ticket requirements.- Collaborated with Alert Logic to monitor security threats and vulnerabilities.- Ensured PCI DSS compliance and adherence to COBIT and other mandates.

Bay Area

- Collaborated with the Mayor’s Office and City Council members to manage city library, court, recreation, parks, and other city offices.- Attended city events with the Mayor and Council members; supported public events related to the City; provided 24/7 support for city emergencies.- Proficient in Microsoft Windows 2016R2 Active Directory, security groups, and Group Policies.- Addressed kiosk-related issues in San Jose CA City Library, airports, and public offices.- Utilized Cloud Administration tools such as IBM Cloud Orchestrator and ServiceNow Management.- Resolved issues related to VMware VC/vSphere and public clouds (Azure, AWS, Google, etc.).- Updated and created technical documentation on a daily basis.- Managed storage and backup processes.- Installed, configured, and troubleshooted Windows in Azure environment.- Conducted audit reports on all VM/Windows Servers using Nexpose from Rapid 7.- Monitored, administered, and installed new resources in Azure environment.- Handled tickets, AnyConnect, AirWatch app, SharePoint, and Office 365 issues/administration.- Implemented detection and compliance coverage across servers.

Dallas/Fort Worth Area

- Managed Infrastructure at Southwest Airlines | 50 States- Worked with IBM/Dell/HP VM Servers, Blade Servers, and VMware ESXi 5.x and 6.x.- Supported production issues in 99+ airports and Germany; deployed images to kiosks.- Resolved issues with IBM/Dell/HP Servers/Blade Chassis/ESXi.- Built new IBM/HP Servers and VMs for various departments.- Ensured compliance with change management policies.- Configured Exchange Online, Azure AD Connect, Hybrid Exchange, MFA, SSO, EOP, ATP, OME.- Administered Active Directory and Group Policy.- Managed Net storage and NetApp storage (FAS8xxxx series).- Utilized vCenter for performance monitoring and alarm management.- Addressed vSphere, VMFS, vMotion, HA, and Client issues.- Handled VDI issues, including log-off, performance, connection, and AD-related problems.- Managed Clustered Data on OnTAP9.- Oversaw Office 365 Security features and implemented Two-factor Authentication.- Worked on backup and restoration via NetApp Snap Mirror Snapshot.- Supported local and remote applications like Outlook, Windows Hello for Business, and Windows Store for Business.- Monitored alarms for Windows, VMware, vSphere, vCenter, IBM Director, and SolarWinds.

Greater New York City Area

- Administered, maintained, and supported servers, hardware, appliances, and services at JFK, LGA, EWR airports, and the World Trade Center.- Troubleshooted and resolved complex server-related issues; performed QA on servers to adhere to corporate standards.- Obtained security clearances and upgraded over 200 kiosks at JFK, EWR, and LGA airports.- Built, configured, and deployed VMs and templates; performed P2V, V2V, and V2P migrations.- Upgraded, installed, and configured VMware ESX and ESXi within vSphere 4 and 5 environments.- Supported production issues with IBM/Dell/HP VM Servers, Blade Servers, and VMware ESXi5.x.- Advanced troubleshooting of Group Policy (GPO) issues.- Monitored alarms for Windows, VMware, IBM Director, and SolarWinds.- I managed the net storage system and on-premise Active Directory and Active Directory Federation Services.- Installed/Configured/Patched all DMZ IIS Media and IIS 7.5 and 8.0 Servers.- Handled security-related issues for AD, HTTP, HTTPS, FTP, FTPS, SMTP, and NNTP.- Expert in building and securing DMZ systems, including airport gate management servers.- Delivered support for 700 VM servers across all sites, including Hyper-V clustering VMs.- Managed build, installation, deployment, and support of Windows servers running on Dell, IBM, NEC, and HP hardware.- I managed the Airport and WTC Security ID Card program as Unisys / Pomeroy / PANYNJ Issuing Officer for JFK,LGA,EWR and PATH.

Greater New York City Area

- Managed 20 Novell and 73 Windows Active Directory servers with 1200 users at 11 sites and 3.5 terabytes of data.- Supported over 100 TW Cable offices for Kiosk-related issues (re-image, GPO lockdown, replace drives).- Administered services, backup, and restoration processes; managed seven-node fiber clusters, Arcserve backup, and clustered iPrint.- Developed and implemented a comprehensive Disaster Recovery plan for Novell and Windows Active Directory servers.- Created, managed, and deployed all desktop Group Policies (GPOs) for Windows, Office, browser settings, user profiles, and applications.- Conducted advanced troubleshooting of Group Policy (GPO) issues.- Monitored alarms for Windows, VMware, and IBM Director.- Managed flawless upgrades from Novell 5.5 to 6.0 and subsequently to 6.5 SP3, along with Windows servers to Windows Server 2003 running Active Directory.

Master Of Business Administration - Mba, Business Administration, Management And Operations, 3.911

Activities and Societies: Completed MBA with 3.911 GPA.

Bachelor Degree In Business, Business Administration, Management And Operations, 3.85

Activities and Societies: GPA 3.85