Alfred K. Email & Phone Number

Remote

Implementation Engineer Verifone-Clearwater FloridaMay 2022 – Current Coordinated with Development and Sales teams along with third party distributors, vendors and end users to implement Hardware (devices) and Software Bundles to add our payment processing functionality to their in-house Point of Sale.• Built Reference Sets on our Software Estate Management Server to assist customers in downloading/installing/updating current devices to remain PCI compliant and/or fix bugs.• Utilized Salesforce, Jira, artifactory and other tools to create, track, test, and implement Software Packages. • Created BRD’s in Sales Force to track, provide keys, instructions and development notes. • Found, reported and assisted in fixing issues or bugs during testing after being released from QA.

Charlotte, North Carolina, United States

Assisted Operational Area Managers in all duties in Universal Receive which included; Labor sharing our associates to other departments to fill staffing demands.Verifying all work is ready to be received and processed by our associates on all 16 receiving lanes.Providing accurate buffer and labor counts to ensure all lanes and departments are operating at the highest possible efficiency.Assisted associates in their normal day to day duties or with any barriers they encountered.As an associate I had some of the highest rates when breaking down pallets/boxes to sort as needed before sending off to outbound docks.

Greensboro, North Carolina, United States

Create Test Plans/Scripts/Reports for Remote Cloud Connection Project. Modify Scripts and values in code provided by developers to assist on Testing and Diagnostics.Perform hardware/software installations for SQA, Reliability and other labs.Coordinated with Field Team in installing and configuring Remote Customer Site. (Onsite)Assisted in training other team members when joining the current project. Trained Field Engineers all over the East Coast and Mid-West on current project for Alpha Trials

Clearwater Fl

Obtained software builds for defect testing as well as full Software Regression.Create, monitor, and close software defects in efficient manner using Agile methodology. Documenting tests with Test Plan, Script and End Report.Setup of hardware, proprietary/standard and associated peripherals for software installation. Product Certifications, Hardware/Software.Managed work flow/projects between Development, Engineering, QA and Beta for Customer release.

Clearwater Fl

Troubleshoot proprietary software built on Linux PlatformTroubleshoot hardware designed for use in retail Petroleum marketsPatch software bugs Created reference materials for extensive Knowledge Base Document detailed client issues and actions taken using AMDOCS ticketing softwareUse PSCP, SCP and FTP protocols to transfer filesUtilize VPN access of small private corporations to resolve software issues Customer advocate for large Petroleum Corporation handling calls escalated from lower level support