Alfreda Bennett Email & Phone Number

Germantown, Maryland, United States

In charge of handling outbound and inbound calls, call backs, chat, and email correspondence from clients and customers with the goals of first call/touch resolution. Complete monthly typing assessments. Providing information on complaints regarding specific services while maintaining professionalism. Transferring customer calls with complex inquiries to appropriate staff. Completing call notes in the appropriate systems and researching issues.

Gaithersburg, Maryland, United States

Benefit Verification

Washington D.C. Metro Area

 Completes basic administrative assistant duties to assist 50+ staff members weekly.  Executes planning and organizing for employee and management meetings weekly.  Has led new employee training for 10+ staff members on daily office duties and onsite procedures. Manages a budget of $1,000 to maintain the upkeep of the facility and to order office supplies as needed.

Gaithersburg, Md

Provides basic optical services to 20+ customers daily, generating on average $3K in revenue. Collaborates with management to create strategies to market services throughout the facility. Verifies insurance benefits for proper issuance and processes insurance claims as needed.▪ Accomplishment: o Received promotion to Optical Assistant due to exceptional work performance.

Gaithersburg, Md

 Provided basic front-end services to 75+ customers daily, generating on average $6K in revenue. Assisted as an expert in solving customer complaints and providing information regarding products.▪ Accomplishment: o Trained 30+ employees over the span of employment on the front end/cashier role.

Germantown, Md

Ran register efficiently, received payment by cash, credit cards, vouchers, checks, or automatic debit.Greeted customers promptly and served them quickly.Answered the phone and took orders in a friendly, patient manner. Maximized up sell opportunities.Assisted drivers and other team members to ensure an optimal customer ordering and buying experience.

Bachelor’S Degree, General Studies

Activities and Societies: Eta Rho Mu I was apart of the Student Government Association my sophomore year as the events manager, as well.

Education record