Al Lew Email and Phone Number

• Managing four globally distributed teams: Full Stack Observability and Infrastructure Monitoring, IT Software Engineering, Splunk Data Engineering, and ServiceNow Configuration Management.• Owner of Observability: Drove initiative to consolidate legacy platforms from AppDynamics, NewRelic, DynaTrace, and SiteScope to Datadog. Champion for stakeholders across Applications, Services, and Infrastructure teams to drive value, improve existing processes, and develop new observability features.• Chair for IT Automation and Service Assurance Board with goal of supporting innovative ideas to increase efficiency and eliminate manual toil. Drive consensus among board members on ideas to pursue, generating pipeline of projects for Software Engineering Team.• Navigate ambiguities to help shape and enable solutions that delight our stakeholders.• Manage relationships with partners.

Successfully led CMDB reboot project, supporting Qualcomm's IT Service Management practices and serving as a foundational source of data for the enterprise.

As the owner of Configuration Management at Intuit, defined and communicated strategy and vision across the company. Drove implementation within ServiceNow and associated integrations with both upstream and downstream systems. Designed architecture for supporting platforms, including an infrastructure discovery and dependency mapping solution, and a software asset management solution. Responsible for data quality and data governance, drove continual improvement.