• Heading and leading the Loyalty department’s operations by managing a team consisting of supervisors.• Mystery shopping software - Enterprise Feedback management solutions - Key Drivers, Analysis methods.• Mystery Shopping Programs design and implementation.• Coordination of complex and multi-country projects across Europe and MENA.• Management committee’s member and participation to the business development of the division.• Account management– Management of key accounts of the company.• Can manage entire cycles of customized market research studies from planning and set-up, supervision of fieldwork, data analysis.• Coordination of all projects carried out for the account, advanced analytics and In-depth data analysis to determine actionable insights to address the business issues.• Business development of strategic accounts within the Ipsos Loyalty division in Banking, Automotive, Telco. And Retail sectors.• Providing Ipsos solutions to answer companies’ CRM issues: customer journey mapping, understanding customer churn, identify drivers of Loyalty to improve profitable customers retention…• Team management – Daily Monitoring & Training the team on new tools & solutions.• Directly managing a number of regional key accounts in different sectors, including those belonging in Banking, Automotive, Tobacco, Food and Beverage, and Telecom.• Commercial proposal Writing | Pricing and costs negotiation | External providers co-ordination.• Executive reports preparation | Oral presentation to small and large audiences.• Multi-country co-ordination | Key account management | Leading internal steering committee for key accounts.• Workshop moderation to define concrete action plans to be implemented based on research results.• Proven capability to manage heavy workloads and expectations whilst attaining high standards.

Responsible for the quality of data collected in the field.•To ensure that interviewers will produce data of the highest possible quality, maintain a motivated, effective and efficient field force.•Reporting to the Head of Operations•Ensure the highest quality of data is collected at all times•Guides Field Staff in accordance with the company’s set rules and regulations.•Develop, implement and maintain systems to control work-flow through field department•Agree and meet deadlines for each project•Supervise the preparation of itineraries and cash requests•Monitor status, stage, and progress of all projects•Inform relevant staff of any delays in good time•Assemble field teams for briefing•Ensure briefings are adequate through checking of pilot interviews•Set deadlines, agree to itineraries and check progress on a regular basis•Be involved in the preparation of budgets for fieldwork•Minimize resource wastage by improving and integrating systems in order to improve quality of work, save time and minimize manpower without compromising on quality•Ensure cost-effective operation of all projects•Control usage of consumables and look for opportunities to reduce costs

Conducting briefing & training for freelancers and trainee supervisors. I train interviewers on the overall method to conduct interviews and overall training on quality control checks (backchecks and logic checks). - I manage the overall Asian & Arab team of interviewers (for recruitment, face to face and telephonic surveys) - Overall supervision of the fieldwork and quality control methods. - Supervising CLTs, face to face and telephonic surveys (CATI) - Meet the deadlines of the Project - Regular follow-ups on the status of the project. - Assemble field teams for briefing - To ensure that interviewers will produce data of the highest possible quality, maintain a motivated, effective and efficient field force - Responsible for the Data Collection From Field.

Responsible for the quality of data collected in the field.•To ensure that interviewers will produce data of the highest possible quality, maintain a motivated, effective and efficient field force.•Reporting to the Head of Operations•Ensure the highest quality of data is collected at all times•Guides Field Staff in accordance with the company’s set rules and regulations.•Develop, implement and maintain systems to control work-flow through field department•Agree and meet deadlines for each project•Supervise the preparation of itineraries and cash requests•Monitor status, stage, and progress of all projects•Inform relevant staff of any delays in good time•Assemble field teams for briefing•Ensure briefings are adequate through checking of pilot interviews•Set deadlines, agree to itineraries and check progress on a regular basis•Be involved in the preparation of budgets for fieldwork•Minimize resource wastage by improving and integrating systems in order to improve quality of work, save time and minimize manpower without compromising on quality•Ensure cost-effective operation of all projects•Control usage of consumables and look for opportunities to reduce costs

• Service Delivery: Provide a range of telling services in a timely and accurate manner to meet customer needs.• . Transaction Processing: Process all transactions to meet procedural and control standards. • Problem Handling: Respond courteously and effectively to customer's problems, escalating those beyond the role limits to the superiors. • Customer Service Orientation, Teamwork, and Co-operation and Concern for Quality.• Presenting financial products& techniques explained in the break-in- training program

• Presenting financial products& techniques explained in the break-in- training program• Ensure delivering of correctly filled application together with all necessary documents in a timely manner • Continuously generating prospect customer list to be fed into the system • Work hard on achieving all given business targets by direct manager • Use all company resources& equipment in an Economic& efficient manner • Operating at all times with the highest standards of personal integrity • Working in teamwork competitively under a very high pressure & stress