Alfred M. Wing Email & Phone Number

Massachusetts, United States

Massachusetts, United States

Greater Boston

Juno Beach, Fl

* Supervised up to 115 employees as DM.* Achieved $21M in annual sales, filled 5 open store manager positions, worked to stabilize poorly performing unit, and positively impacted all District stores.* Was held accountable for achievement of sales, Controllable Income Budgets, customer satisfaction, Associate retention, and store objectives.* Strengthened productivity of District organizations through selective recruitment, training, and ongoing employee development.* Delegated authority and ownership of responsibilities as appropriate with oversight that ensured completion and tracking of organizational compliance as regarded District / Regional expenditures.* Met or exceeded retail performance objectives in areas of quality and speed of service. * Obtained high ratings on customer service excellence index.• Continuously implemented, enforced, and complied with corporate safety policies and procedures.• Interacted regularly with Division and Region Vice Presidents and all store Associates within span of control to improve performance and increase market share.

Juno Beach, Fl

I was promoted to DVP in response to poor organizational performance, especially in service sales and gross / operating profit. My efforts strengthened the company position, particularly in service sales and gross profits (GP).Responsibilities:* As Division Vice President, I was directly responsible for 110 retail units. * Interacted and collaborated with all senior management, including corporate CEO, to make decisions regarding retail operations. Specifically, this included sales and customer issues, such as salary, bonus structure, top-grading efforts, new store openings, customer service improvements, store image creation, and attainment of budgets.* Worked with HR to improve associate development and retention with role definitions and success measures. Assisted in creation of Four-Box objectives (1. Customer Service, 2. Employee Retention, 3. Sales Budget, 4. Controllable Income Budget).* Participated with other DVPs in providing data that was significantly influential at the corporate level when determining creative marketing messaging.Accomplishments: (Achieved during period of company-wide culture change.)* Led Division to achieve $165M in annual sales. Applied targeted performance metrics, for example exceeding company goal for service dollars per car, leading to attainments of 45% gross profit and #3 rating in company service score.* Realized Division success by reaching top 3 for service sales, brake sales, and alignment sales per car for years 2013 and 2014.* Saw year-over-year top line sales in fiscal 2013 by beating overall company loss of 4%. Was measured best in company for reducing employee turnover from 91% to 67%.* Joined in the creation of GEARS [customer service delivery system] and worked with training department to implement process in all 110 stores within Division.

Juno Beach, Fl

As District Manager previously, I was hired to turn around unsatisfactorily performing stores in the Boston District, due to my expertise in service sales and profit attainment. We reached the third highest performing District of 60 in contributions to corporate profits and GP with $25M in annual sales.We also were ranked #1 out of all of the Districts in shock / strut sales, wheel alignment dollar sales, and brake dollar sales.

Business Management

Selected for National Honors Society with GPA of 3.7.

Senior Retail Multi-Unit Management Training