Managing the relationship with the company's customers, keeping always their needs and requests as a priority as well as always maintaining a close communication with them. Supervising the support given to them when claims or questions are raised.Additionally, organizing the logistics from the beginning to the end for international congresses and local events, as well as coordinating the online and onsite trainings given to the clients for using our devices.

In charge of the Logistics business operations at the Warehouse and the overall pre-sale and post-sale Customer Care via telephone, email and Social Media.Creation of invoices, supervising inventories, and controlling product quality.

I first entered the company as a Customer service executive with direct involvement in sales and customer care, but shortly after, I was promoted to Airport Branch manager, where I was in charge of the whole operation of the business unit at the Santiago International Airport, including customer service, human resources, administration and sales. I had to ensure the sales plan and KPI’s proposed by the General Management were met; had direct involvement in marketing research, benchmarking and competition studies. Also in the supervising and training of the Sales and Customer Service Team to provide the best customer service and customer satisfaction at the sales counter. Keeping an effective communication and cooperation with other branch offices and budget and finance supervision were also among my tasks.

Translating IT, Computer Software and Hardware, Marketing, Telecommunications, Medical and Literary documents from English to Spanish and from Spanish to English.Proofreading all kinds of materials to improve the quality of already-made translations. Consecutive and Simultaneous Interpreting.

Assisted with the organization of all kinds of cultural events and international fairs.At the same time, I provided support with solving different types of queries via phone or email at ACCESS Helpdesk.

During this period I delivered quality translations, proofreading and advice to a great deal of different projects of the Company. CSOFT International is one of the world's leaders in the localization and translation services and I had the chance to contribute to the high quality of their Spanish projects.

BeijingCSOFT is one of the world's leading companies in the localization services.Job description In-house Spanish Translator, Proof-reader and LinguistDuties: I was responsible for translating, revising and giving advice on all the Company's Spanish projects, mainly the medical, technical/IT and literary documentations.Reason for leaving: I moved to The Netherlands

This Company is a division of Thomas Cook Ltd, part of the TUI Group, one of the leaders of the hospitality sector in the world.Job description Tour guide, Translator; I was responsible for guiding the tourists around the country's best destinations, providing them with history, culture, architecture and social details. I was also assisting them with translation and customer service issues during their stay in the country. Reason for leaving: I was chosen by the Company to study Chinese for two years in order to use the language with the Chinese tourists.