Alfredo Bugalho Email & Phone Number

Enfield, England, United Kingdom

Housing of asylums throughout England,Northern Ireland & Scotland through via the Home Office.

London, England, United Kingdom

Security management of 3 building sights in the heart of Mayfair, London.

London, England, United Kingdom

Working closely with management in supervising, delegating and organising day to day tasks for the team. Providing stellar customer service to all external and internal clientele. Proactively kept in touch with guests to ensure any queries are resolved to a high standard.* Successfully providing excellent customer service to high end clients from all over the world and ensuring all key details/requirements are met for their stay.* Thoroughly checking all apartments, prior to guest check in are clean and utilities are working well.* Professionally responding to client queries in a timely and professional manner.* Maintaining communication with the reservation team to ensure all bookings and records for client are up to date to ensure a smooth stay.

Victoria, London

• Delivering excellent service by making sure cars are charged enough for members of the public to use at anytime• Delivery and collection of vehicles to ensure that the fleet of cars is in the right place at the right time• Inspecting the cars for damage and reporting it in order to the customer service team to follow up on• Looking for missing equipment inside fleet cars in order to replace in time for members of the public to use ensuring the best customer service• Complying with Zipcar rules, regulations and policies always in order to comply with the companies lawful and reasonable instructions• Carry out other duties as may be necessary to meet the needs of the company without additional remuneration

• Promoting hotel attractions such as the Old Jailhouse, the Old Magistrates Court and other original features around the hotel• Entice external and internal guests to attend events happening at the hotel throughout the year)• Providing exceptional customer service by directing and advising in house and local guests to nearby attractions and within London, making their experience one they will never forget• Assisting guests parking their vehicles and keeping their valuables safe during/after their stay• Liaising with customers prior to their arrival through communication via emails and en- suring all pre check in requests are met• Use of Opera System to check-in and check-out guests• Extending my help with the events team to set up and ensure all preparation for events booked have been completed to the highest of standards throughout the year from rooftop parties to corporate business meetings)

London City Airport

- Providing exceptional face to face experience to both clients and potential customers arriving to and from the airport- Following company policies ensuring the 4 Ps are applied (being prompt, patient, professional and polite)- Providing a 5* experience to customers enquiring about our services and exceeding expectations using a ‘white glove service’- Developing and maintaining relationships with key partner companies (British Airways)

Greater Oxford Area

- Supervising the shop floor, ensuring each member is maintaining standards at their respected zones - Maximising all opportunities for personal sales in order to help increase company revenue- Providing new team members training insuring they comply with the rules and regulations of the company- Organising merchandise in key areas and regulating stock inventories- Serve customers using the ‘five-step customer service standard’