Led a team of 20 domestic employees and 12 international (India) employees that were directly responsible for the coordination and connection of 1,040 video conferences and 3,380 different VC rooms connected on average each month including domestic, foreign and external client locations.•Expanded the capacity of the video network operations center by increasing daily video conferences from an average of 20 connections a day to 70 plus connections a day over a 9-month plan.•Re-mediated technical issues for our clients domestic, foreign and external •Reported vital meeting information, metrics, issue resolution, and issue identification •Managed the VNOC budget and associated projects•Presented forecast changes, trends and policies in quarterly department meetings •Presented industry trends and vision for videoconferencing during Deloitte’s International Video Conference Summit •Created policies and procedures to streamline tracking of issues, customer experience and technology changes•Traveled India on a regular basis to develop careers and foster teamwork between US and India team members •Managed numerous projects within the VNOC with a 90% success rate (on-time and on budget).Over 1,500 VC codecs, monitors, Crestron’s, etc. deployed and installed-Trained staff on new software and/or upgraded equipment•Built a strong videoconference team dedicated to world-class customer service: hired, developed, mentored, motivated and counseled to a consistently high standard. -created training manuals with checkpoints for every phase-conducted performance reviews for all direct reports (domestic and international) and created performance plans (when needed) tailored to a specific person and area•Created the emergency disaster plan for both the US and India Video network operation centers. The disaster plan included an outline for equipment failure, natural disasters and terrorism.

•Created specification documents that provided a visual representation for both internal and external applications to be created by a developer•Provided quality control and quality assurance testing of applications prior to releasing the final product to the field•Trained both internal and external users on the various applications and assisted in installation and deployment both remotely and onsite•Served as a mediator between business/customers and the developers to improve the applications and begin planning for future releasesCISCO VoIP and Audio-Visual Specialist •Planned deployment schedules and conversions from an analog telephony system to a VoIP system •Created all user profiles, extensions, and voicemail profiles•Maintained and monitored an estimated 400 profiles and 3,200 extensions•Created training documentation and taught classes for all users•Physically installed routers, switches, and phones at about 50% of the locations•Maintained and serviced the Audio/Video and Video conferencing equipment -Tandberg Video Conferencing Equipment-Crestron Interface control-Crestron Audio interface control-Toshiba and Hitachi projector maintenance