Alfredo Colon Email and Phone Number

In this capacity, I oversee a diverse workforce consisting of 800 employees and 32 direct reports/salaried managers spread across various locations, including West Palm Beach, Fort Lauderdale, Miami, Coral Gables, Aventura, Hollywood, and Sunrise. My responsibilities include managing operations across 40 sites encompassing hotels, sporting arenas, and hospitals.Key achievements include:• Surpassing financial targets by more than 110%, while also maintaining expenses below budget by 25% through strategic policy implementation and contract negotiations.• Securing $1.5 million in annual revenue by effectively pitching and establishing new business ventures, resulting in the opening of eight additional sites.• Being honored with the Winner's Circle Award for exceptional field performance in 2024.• Exceeding new business growth targets by doubling anticipated performance.• Achieving a notable 2.25% reduction in staff turnover.

In this capacity, I led efforts to enhance operations across various sectors including hotels, healthcare facilities, airports, and commercial properties, resulting in performance improvements across 21 accounts. Additionally, I expanded the company's portfolio by successfully integrating two new hotel locations. I effectively responded to market shifts by introducing new services, retaining existing accounts, and securing significant new hospital contracts.Notable achievements include:• Maintained 100% account retention across New York City, Long Island, and Northern New Jersey by safeguarding company business interests and client relationships.• Produced over $2M in new business, contributing to company financial growth and market expansion.• Minimized 25% in operational expenses by implementing cost-effective strategies.• Increased customer satisfaction scores by double digits and 50% improvement in net promoter

In this position, I conducted comprehensive analyses of each store to pinpoint opportunities in both the front store and pharmacy sections, devised targeted strategies, and collaborated closely with managers. I recruited promising managerial talent to cultivate a supportive environment and promote continuous development. Additionally, I strengthened community connections and fostered a customer-centric culture by training key personnel to uphold a consistent vision across all locations.Key Achievements:• Achieved a 4% increase in store-front sales through innovative merchandising techniques and offerings tailored to the community.• Improved pharmacy end KPI metrics by 100% through the implementation of talent development initiatives and performance plans.• Successfully launched four new stores and revamped over 50 others without causing disruptions to operations

In this position, I boosted store performance by cultivating a productive team and establishing the store as a paragon of excellence. I implemented strategic recruitment, comprehensive training programs, and continuous personnel development initiatives, including conducting performance assessments and fostering team cohesion. I advanced through the CVS Emerging Leaders Program, eventually assuming the role of District Manager.Notable achievements include:• Garnered District Paragon and Store of Excellence awards in 2011 and earned the title of Manager of the Year, demonstrating exceptional leadership and proficiency in retail management.• Surpassed service standards, resulting in a compliance increase from 20% to 60%, and led teams in service enhancement endeavors.• Elevated district profitability by 5% through effective promotion of store brand products and optimization of sales strategies.• Amplified sales revenue from $3M to $7M over a five-year period by demonstrating a keen understanding of market trends.• Successfully oversaw 18 stores, collectively generating over $100M in sales, within extensive retail operations.• Exceeded front-of-store sales quotas by 9% through the strategic design of product displays.

Operated and maintained a large fleet of combat vehicles worth multiple millions of dollars. Honorable discharge. United States Veteran.

Provided training and development, in addition to store leadership, that significantly improved customer service and overall efficiency. Tracked and developed methods and strategies to improve performance and increase sales, service, and loss prevention measures. Scheduled staff and ensured safe cash handling practices. Compiled, assessed, and reported on store metrics.