Anticipate sales and expenses goals monthly and annually and prepare departmental operating budget. Hire, train and monitor automotive sales employees and process and monitor commission sheets and payroll. Support salesmen to set realistic and aggressive monthly targets and support deal closure and approval. Monitor departmental customer satisfaction ratings and ensure potential buyer follow up to develop, execute and supervise sales control system. Recommend color, model and equipment based inventory needs. Direct staffing, performance evaluation and training for effective functioning of sales and service programs. Review and monitor customer preference and operational records to focus automotive sales efforts. Handle retail related concerns and coordinate with salespeople to close vehicle purchase deals. Responsible for purchasing, appraising and managing inventory. Forecast annual dealership sales by estimating total vehicle sales and operating profits and new and used sales department expenses. Hold scheduled sales training and meetings to plan and implement automotive sales objectives. Respond to customer complaints and ensure highest level of customer satisfaction. Maintain updated database on all available vehicles. Work with customers to arrange for financing options. Approve vehicle discounts and promotional efforts. Propelled sales ranking. Delivered increase in annual revenue-monthly sales and more than doubled repair orders per month. Decreased personnel turnover and grew annual net profit and expanded annual fixed operations gross profit.

Responsible for the management of all aspects of the assigned product lines, including product mix, line evaluation, product development and project management. Managed overall performance of the territory including market-trends analysis, competition, forecast, budget, sales and marketing strategies. Worked closely with customers, sales representatives and business development units to identify new opportunities. Responsible for achieving and exceeding sales goals, increasing market share, prospecting and developing relationships with owners, dealers, dealer groups, and buyers. Developed benchmark demonstrations, proposals and value proposition. Organized and implemented seasonal promotions for regional markets. Planned and developed strategic events, tradeshows and regional events. Assessed customers’ inventories and inventory needs, and offered solutions to increase their business. Interfaced with senior management on issues faced in daily activities, including competitive issues. Developed business plans, including financial and strategic justifications for products, product lines and larger portfolio. Developed and implemented a company-wide market plan, working with all departments to execute it. Performed routine product line, sales and profitability reviews, including cost, price and life cycle evaluations. Pursued potential partnership relationships for additional product opportunities and synergies.

Responsible for the day-to-day management of the $60 million/year- main store. Improved commercial performance of the store by decreasing turnover and maximizing profitability. Achieved performance objectives in all areas of retail activity: store operations; human resources; customer care; merchandising; and administration. Managed staff in excess of 120 team members. Managed, trained, and motivated team to increase sales and ensure efficiency. Managed inventory levels. Analyzed sales figures and forecasted future sales volumes to maximize profits. Analyzed and interpreted trends to facilitate planning. Used information technology to record sales figures and for data analysis and forward planning. Interviewed potential staff; conducted appraisals and performance reviews; and provided and/or organized weekly training and development. Ensured standards for quality, customer service and health and safety were met. Resolved health and safety, legal and security issues. Responded to customer complaints and comments. Organized special promotions, displays and events. Updated colleagues on business performance, new initiatives and other pertinent issues. Toured sales floor regularly, monitored colleagues and customers, and identified or resolved issues. Maintained awareness of market trends in the retail industry. Managed forthcoming customer initiatives, and monitored local competitors. Prepared and conducted briefings and presentations to management and executive board to report results, answer questions, and seek project approval. Represented the company in public relations, i.e., golf tournaments, trade shows, parades, etc. Performed other duties as required to provide excellent service and teamwork.

Responsible for recruitment, selection, development and training of sales personnel. Responsible for maintaining full staff and effectively supervisingaspects of the operation. Performed duties related to sales, finance, retention and customer service in accordance with policies and procedures. Consistently achieved sales objectives including activations, accessories, services and revenue goals by providing leadership. Tracked and measured retail store performance. Managed store payroll including overtime and temp expenses. Managed operating revenues and expenses. Managed store inventory, shrinkage, markdowns, expenses, daily cycle counts, receiving variances, and quality of inventory. Executed merchandising and LP standards. Ensured highest customer service standards with focus on customer assistance. Responsible for daily financial, accounting, and inventory control. Responsible for following safety guidelines as set by the company. Maintained store appearance and merchandising to company standards. Implemented store promotions and achieved sales and financial objective. Efficiently managed all operational functions including receiving/back room, inventory, merchandising and store maintenance. Effectively managed sales and profitability of assigned departments. Maintained a team approach in the day-to-day management of associates. Assisted in special projects or other duties as assigned by management. Ensured compliance with applicable laws and corporate policies and procedures. Ensured recruiting, processed applicants and potential employees in compliance with company and EEOC standards. Guided and evaluated staff's performance. Supported employees during peak period and managed store schedules. Ensured career progression, disciplining and employment termination were properly executed. Ensured employees were properly oriented, trained, and developed to complete tasks in assigned position, in addition to cross training for additional positions.

Responsible for the overall planning, coordination, functional management, and leadership of all of the sales activities of the business across the region. Developed and managed marketing and promotional budgets. Planned and coordinated public affairs, and communications efforts, to include public relations and community outreach in foreign markets. Managed the preparation, issuance, and delivery of sales materials, exhibits, and promotion programs. Directed a team of 6 regional sales managers and technical managers to improve the sales and profitability of the Latin American dealer channel; and recruited and trained new dealers. Directly managed major and critical developing client accounts, and coordinated the management of all other accounts. Established and implemented short- and long-range goals, objectives, policies, and operating procedures. Recommended and administered policies and procedures to enhance operations. Spent a significant portion of time in the field both with individual accounts and co traveling with regional sales teams. Represented the company at industry events, both domestically and overseas.

Worked with Marketing and Product Managers to define new product lines tailored to overseas markets. Supervised the planning and development of company marketing and communications materials. Identified and developed market initiatives. Designed, implemented and negotiated OEM, distributions and resellers' contracts. Managed growth in sales of products and services into the Latin America and Caribbean countries through direct sales and qualified agents. Created and maintained a strategic and tactical account plan for each customer group in each area: retail, wholesale, distributor. Led the Latin American division to rank #1 in the company. Developed the top 3 dealers throughout the Latin American region in record time. Implemented internal controls, and conducted sales audits. Responsible for providing daily tactical leadership for the international sales team, focusing order processing (both electronic and manual), administration of sales programs and policies, customer relations, customer compliance and problem resolution. Conducted regular meetings with field and program office employees assigned in the region, stimulating cross-organizational leverage, common communication and messaging success in the region. Represented the company at various community, government and/or business meetings overseas. Assisted in opening up new markets in Africa/Europe/Pacific Rim.