• Responsible for project managing the international return and repair program (RMA) for the consumer hardware business across B2B and B2C channels including the establishment of supply chain processes for in-warranty and out-of-warranty programs.• Collaborate with internal stakeholders including sales, customer service, transportation and operations teams to optimize the end-to-end customer experience including the provision of guidelines for RMA creation, delivery times and service level expectations. • Enabling the launch of new products by guaranteeing reverse logistics strategy is in place in terms of inventory management (seedstock/spare parts/capex), refurbishment process, and order fulfillment. • Manage relationships with vendors and repair service providers overseeing the development of standard operating procedures, control frameworks and key performance indicators (KPIs) to ensure adherence to service level agreements and targeted customer focused metrics.• Onboarding of new partners and training on the return process assisting the sales team with contract negotiations for warranty claims expectations.• Advise internal leadership on emerging trends for reverse logistics (e.g. Right to Repair)• Oversee the execution of value-added service (VAS) and deploy global strategy programs as needed including expansion of same-unit repair, Dead-on-Arrival (DOA), fraud prevention, harvesting and recycling projects.

- Script creation.- Lead radio show by following the script and coordinating with production and the control operator about times and rhythm of the show.

- Responsible for managing and executing the implementation of FreeAgent for customers.- Consult on the best processes for a multitude of varying businesses and industries- Project management- Maintain and manage strict timelines- Work with technical leads on creating custom applications and integrations

- Drive operational and system improvements to address supply chain issues.- Identify opportunities for process and system optimization near and mid-term and contribute to long range strategic planning.- Business advisor of HP managers and directors by creating dashboards and KPI´s for daily executive meetings, providing insights and recommended actions to take business strategies and hypercare decisions.- Business analyst on OTC process Migration from SAP SAP R3 to S/4Hana- Use of the following tools: SAP BPM, Power BI, SAP S/4Hana, Trello, Tableau, Planner and OSS.

- Schedule customer orders based on capacity, inventory and customer request date. - Contribute to supply chain network strategies by providing comprehensive capability development analyzes and solution development roadmaps to implement goals defined by the strategies.- 2 Kaizens for new process created and implemented obtaining time savings.- Coordinate in a daily basis with production, warehouse, supply chain, quality and engineering to prioritize the schedule for production, to support the forecast and customer requirements. - Prepare Capacity Report and share with internal departments.

- Global Role as Business Management advisor, giving support to IBM sales Vice-presidents, by giving insights and recommended actions based on analysis of sales data and knowledge of the business.- Awarded in two different quarters as Global Role Model and as Perfect Fit Team.- Use of IBM platforms Cognos, Sales Connect, Watson Analytics and among others.- Iteration Manager of IBM projects using Agile Methodology.- Support to hiring team with interviews and reviewing business cases in the sales management support department.

My main responsibilities were deep audits on international trade topics and advise to customers on ensure that the tax, legal and regulatory requirements were met in a cost-effective manner.

- 2 times awarded for the best project in quarter, with supply chain projects that generated savings greater than $100,000 USD. - International shipments management. Coordination of air, truck and container shipments from origin to Mexico warehouse, and from there to final customers (handling customs clearance, taxes payments, government special letters and requirements, etc.).- Cross-functional work with sales, demand managers, procurement team and customer service to determine and execute an optimal fulfillment of the supply plan.- Warehouse supervisor and National distribution management.- Manage and cultivate supplier relationships focused on continuous performance improvement.- Lean Driver (certifications, projects and events for quality improvement and cost savings).

- Coordinates with internal stakeholders and acts as a project manager to respond to customer requests.- Acts as liaison between customers (Supply Chain Managers) and company executive management. - Purchase orders management and documentation.- Supply chain management of international trucks and air shipments.- Ensures adherence to the agreed-to plan, customer commitments, budgets, schedule requirements, company and customers.

- General Assistant on the Marketing and International Business Department in Centro Universitario de Ciencias Economico Administrativas.