Manage multiple Salesforce Admin and Development teams enabling 500+ sales users spanning pipeline, forecasting and other key business processes. Oversight to major SFDC projects with the platform as well as user experience/issues, integrations and expanding business use case opportunities.Manage high talent capabilities team producing quality user interfaces to precisely match AMD's sales/business use cases for 100's of users on Salesforce utilizing the Skuid platform. Drives the teams process on road mapping & prioritization, project management, solution architecting, salesforce data architecture, UI/UX wireframing & development. Average time to deployment under one month in areas covering multiple forecasting scenarios, financial data management, Partner Program/Incentive management and multi year sales demand planning.Simultaneously, manage an Incident Management team that drives production issues to resolution with SLA tracking, multi-team triage processes, process documentation/KB creation and metrics/KPI reporting.

Manage a high talent capabilities team producing quality user interfaces to precisely match AMD's sales/business use cases for 100's of users on Salesforce utilizing the Skuid platform. Drives the teams process on road mapping & prioritization, project management, solution architecting, salesforce data architecture, UI/UX wireframing & development. Average time to deployment under one month in areas covering multiple forecasting scenarios, financial data management, Partner Program/Incentive management and multi year sales demand planning.Simultaneously, manage an Incident Management team that drives production issues to resolution with SLA tracking, multi-team triage processes, process documentation/KB creation and metrics/KPI reporting.

IT Business Relationship Manager for Sales and the business units. Manage inbound IT demand for reporting and dashboard analytics, sales forecasting, enterprise platform integration and demand planning. Reporting areas including revenue, sales and distribution and SCM. Heavy focus on data systems integrations such as Salesforce, SAP Hana, ECC/BW/CRM/APO as well as data warehouse.

- Led a customer master domain initiative as part of a larger financial transformation project- Analyzed the synergy of SAP BW, CRM, EDW systems during stabilization period- Training Champion for all “order to cash” based initiatives, including the online customer financial management tool, automatic cash application and distributor inventory initiatives.- The project required travel to Malaysia and quickly integrating with the team based in Penang, as well as the consultant team.

- In June 2010 as a Customer Support Specialist, received an “Executive Spotlight Award” as the business lead for creating an online customer portal. Using SAP modules, we extended the functionality for customer to make online requests for product returns, saving over 5 hours per week for each of the 80 worldwide account managers. The maintenance was minimal after only 1 month of customer on-boarding. - In 2007 as a Supply Chain/Customer Support Specialist, led a Six Sigma Lean Business Project that highlighted $60k/year in revenue leakage. - Managed as many as 27 channel partners and OEMs in both North and Latin America. Responsibilities included backlog management, supporting sales on customer demand and forecasting. Partnered with both internal and external customers to streamline business processes and make improvements on business to business efficiency.