Alfredo Munoz Email and Phone Number
Alfredo Munoz work email
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Alfredo Munoz personal email
Alfredo is a data-driven professional who elevates customer experiences and optimizes team operations. Through client-centric strategies; transparent and collaborative communication; and by implementing automation and robust reporting tools - he draws critical business insights to pave a clear forward path. His future-minded strategies enhance operational efficiency and drive impactful decision-making, consistently delivering value across diverse organizational functions.
Appsumo
View- Website:
- appsumo.com
- Employees:
- 115
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Business Intelligence AnalystAppsumo May 2022 - Present
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Senior Business AnalystEnverus May 2019 - May 2022Austin, Texas, Us• Lead Operations and Technical Consultant on: - post-acquisition integration strategy, - stable-state process improvement - technology implementation and adoption• System Architect for integrated international support service model including call center, email, chat, forms, self-help knowledgebase and partner communities, and post-transaction surveys for 5 different business verticals• Lead Data Analyst on business optimization, customer satisfaction and retention, productivity and resource allocation, and SLA compliance -
Operations AnalystDrillinginfo May 2016 - May 2019Austin, Tx, Us• Increase case management through-put by standardizing agent workflow, including first response engagement, automatic messaging, escalation procedures, account entitlements, and by developing cross platform data and communication syncs. • Provided previously unknown business insight by establishing standard reporting and dashboards practices, team health score card, customer satisfaction pulse checks and end-of-year data validations. • Streamlined operations for international support teams by consolidating and removing redundant points of escalation/communication and by placing process automation tools wherever possible• Task team member and consultant for org rebrand, handled digital and audio rebranding, communication, and event planning -
Analyst - Technical Account ManagerTransunion May 2014 - May 2016Chicago, Illinois, Us• Team Lead for newly developed Client Success Department; hired, trained, and coached new team members on best practices• Developed SOP/SLA’s for the department, created automated reports for reoccurring processes, handled Tier 2 escalations• Optimize Client Operations via ad-hoc analysis; review agent productivity, operations funnel assessment, new patient volumes by facility, and product engagement/ROI evaluation• Targeted and re-trained disengaged or low product usage customers, contributing 98% recovery growth for Key Account Base• Led Salesforce normalization project: standardizing cross-departmental practices, operational definitions, SLAs, and communication and escalation channels -
Customer Service AnalystEscan Data Systems, A Division Of Transunion Healthcare May 2013 - May 2014• Application administrator and trainer• Technical support for application end-users, providing high frequency incident reports to development team• Vetted candidates for product feedback and beta stage product testing• Informed and Maintained stakeholders, including Executive Leadership Team, on book of business success stories and challenges for the month• Generated weekly medical coverage reports for uncompensated accounts to 120 hospital clients• Generated User Story details - submitting report modifications and feature requests to data and application development teams• Generated end-of-month invoice reports, escalating any outstanding balances with outreach history details
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Darkroom Lab MonitorSt.Edward'S University Aug 2011 - May 2012Austin, Texas, Us• Supervise and assist student photographer’s in wet-darkroom prints• Mix chemistry for film development and silver gelatin prints• Aid students in the advance imaging lab with inkjet print-making -
Digital Lab AssistantSt.Edward'S University Aug 2010 - May 2012Austin, Texas, Us• Assist student artists with program and hardware functionality• Advice different methods of improvement within details of their work• Maintain tidiness and working order of hardware
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Bilingual Customer SpecialistBest Buy Nov 2007 - Mar 2010Richfield, Minnesota, Us• Inform customers of what new products are available, while trying to identify customer’s lifestyle needs• Offer services to promote a better customer experience before and after product is purchased• Merchandise, re-stock, and maintain accurate inventory through audits, planograms and farming
Alfredo Munoz Skills
Alfredo Munoz Education Details
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St.Edward'S UniversityPhoto-Communications
Frequently Asked Questions about Alfredo Munoz
What company does Alfredo Munoz work for?
Alfredo Munoz works for Appsumo
What is Alfredo Munoz's role at the current company?
Alfredo Munoz's current role is BI Analyst, Data Enthusiast.
What is Alfredo Munoz's email address?
Alfredo Munoz's email address is al****@****rus.com
What schools did Alfredo Munoz attend?
Alfredo Munoz attended St.edward's University.
What are some of Alfredo Munoz's interests?
Alfredo Munoz has interest in Technology, Yoga, Cycling, Reading, Photography, Music, Running, Film And Television Production.
What skills is Alfredo Munoz known for?
Alfredo Munoz has skills like Bilingual, Photoshop, Photography, Digital Photography, Social Media, High End Retouching, Editing, Image Editing, Image Manipulation, Digital Printing, Digital Image Processing, Color Correction.
Who are Alfredo Munoz's colleagues?
Alfredo Munoz's colleagues are Dusty Lambert, M M Al Amin, Taylor C. Wallace, Marcos M., Warren West, Kasey Dailey, Arafat Hossen.
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