Alfredo Olivieri, Mba

Alfredo Olivieri, Mba Email and Phone Number

Technology Expert Labs - Software Delivery Leader for Middle East and Africa @ IBM
Riyadh, SA
Alfredo Olivieri, Mba's Location
Rome, Latium, Italy, Italy
Alfredo Olivieri, Mba's Contact Details

Alfredo Olivieri, Mba work email

Alfredo Olivieri, Mba personal email

About Alfredo Olivieri, Mba

A passionate and versatile business and technical leader with 24 years of experience in the IT Industry, and a proven track record for devising and implementing strategic programs resulting in extraordinary revenue and signing growth.In his current role as IBM Technology Expert Labs Service Delivery Manager for Saudi Arabia, he holds significant P&L and leads a team of highly skilled software technical professionals that help IBM clients in their digital transformation journey. Previously he has spent 3 years in Italy as leader of the local IBM Technology Expert Labs team and 6 years in the United Arab Emirates, where he has covered different leadership as well as customer-facing pre-sales and delivery roles on clients across Middle East and Africa.Through the involvement in countless of complex IT Service Management and Hybrid Cloud engagements across different geographies, he is experienced in the full lifecycle of an IT project and has gained key knowledge in Financial, Public and Telco industries.His major capabilities and skills in summary are:- P&L and budget management- Service delivery management- Building Trusted Advisor relationship at different client management levels- C-Level negotiations and engagements- Management of troubled projects to meet client expectation through mid-course correction of solution, resources, and project plan- Management of international projects with internal and external, onshore and offshore teams, including external vendors- People management: building, managing, and motivating strong high-performance technical teams- Customer success and value oriented- The Open Group Certified - Distinguished Technical Specialist- Technical Account Manager- Technical Support- Engagement Manager- Speaker in technical events with customers and partners- IT Service Management and Cloud Service Management & Operations consultant- AIOps, Netcool and Application Performance Management specialist- Author of IBM Redbooks and contributor to the IBM Academy of Technology.

Alfredo Olivieri, Mba's Current Company Details
IBM

Ibm

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Technology Expert Labs - Software Delivery Leader for Middle East and Africa
Riyadh, SA
Website:
ibm.com
Employees:
332208
Alfredo Olivieri, Mba Work Experience Details
  • Ibm
    Technology Expert Labs - Software Delivery Leader For Middle East And Africa
    Ibm
    Riyadh, Sa
    View
  • Ibm
    Ibm Technology Expert Labs - Saudi Arabia Service Delivery Manager
    Ibm Jan 2024 - Present
    Riyadh, Saudi Arabia
    Responsible for P&L of IBM Technology Expert Labs (a professional services organization with the mission to ensure the successful delivery of IBM Tecnology) in Saudi Arabia, he leads a team of highly skilled software technical professionals that help IBM clients in their digital transformation journey. The professional services portfolio he manages includes SOW-based services, packaged services, staff augmentation services and subscription services. He also supports software services business development in collaboration with the Technology Expert Labs sales team.
    View
  • Ibm
    Automation Software Services Italy Market Leader And Delivery Manager
    Ibm Apr 2021 - Dec 2023
    Italy
    Responsible for P&L of IBM Automation Software Services in Italy, he leads a team of highly skilled Software Technical professionals that help IBM clients in their digital transformation journey. The professional services portfolio he manages includes SOW-based services, packaged services, staff augmentation services and subscription services. He also supports software services business development in collaboration with the Expert Labs sales team.
    View
  • Ibm
    Mea Subscription Services Leader & Delivery Manager
    Ibm Nov 2018 - Apr 2021
    United Arab Emirates
    Responsible for P&L of IBM Subscription Services in Middle East and Africa, he led the delivery team in order to ensure customer satisfaction, compliance with service levels and successful subscription renewal. He also worked with Services Principals to develop the Subscription Services business in MEA level and acted as Technical Account Manager for key IBM financial and public clients in UAE and Saudi Arabia. His focus was to establish a Trusted Advisor relationship at different client management levels, paving the way for successful partnership that would generate growth opportunities for clients and IBM.
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  • Ibm
    Mea It Service Management Practice Leader & Software Services Engager
    Ibm Jan 2017 - Dec 2018
    United Arab Emirates
    As part of this role, he acted as engagement manager to support the development of IBM Management and Platform services business. In particularly he was responsible for scoping, solutioning, Statement of Work definition and staffing. Additionally, he led the IT Service Management services team and contributed to deliver ITSM and Cloud Private solutions to financial and public customers in UAE, Saudi Arabia, Qatar, South Africa, Turkey, Bahrain, Nigeria, and Ethiopia. His role also involved consulting on ITIL processes as well as design and implementation of solutions based on Netcool Operations Insight, Application Performance Management and IBM Control Desk.
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  • Ibm
    North Africa Software Services Leader & Mea Itsm Practice Leader
    Ibm Jan 2015 - Dec 2016
    United Arab Emirates
    In this role, he was responsible for P&L of Cloud Integration Software Services in North Africa. Additionally, he led the ITSM services team in MEA and contributed as solution architect to deliver ITSM solutions based on IBM products to financial and public clients in UAE, Saudi Arabia, Tunisia, Algeria, Turkey and South Africa. Such solutions could involve the customization of IBM offerings, the development of custom code and the integration between IBM and third-party components.
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  • Ibm Italia S.P.A.
    It Architect
    Ibm Italia S.P.A. Jul 2005 - Dec 2014
    Italy
    As a member of the IBM Software Services team, he designed and delivered first of a kind IT Service Management solutions based on IBM Tivoli products for major Italian banks, ministries and energy providers in Italy, Spain, Portugal, Israel, Brazil and Turkey.
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  • Ibm Italia S.P.A.
    It Specialist On Tivoli Software
    Ibm Italia S.P.A. Jan 2001 - Jun 2005
    Italy
    Responsible for the delivery of monitoring, event management and software management solution based on IBM Tivoli products at customers in South Europe. In this position, he was involved in pre-sales activities to support IBM software sales and in post-sales activities aiming to achieve customer satisfaction by addressing critical situations or developing missing product functionalities.
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  • Ibm Italia S.P.A.
    Responsible For Tivoli Software Test
    Ibm Italia S.P.A. Jul 2000 - Dec 2000
    Italy
    Member of a team responsible for testing IBM Tivoli products developed in Rome Tivoli Lab.
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  • Sysdata Italia Spa
    Software Developer
    Sysdata Italia Spa Jan 2000 - Jun 2000
    Italy
    Responsible for the development of software solutions to monitor power plants in Italy.
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Alfredo Olivieri, Mba Skills

Cloud Computing It Service Management Service Management Itil Virtualization Solution Architecture Enterprise Architecture Ibm Tivoli Netcool Pre Sales Systems Management Itil Certified Data Center Aix Architecture Middleware Technical Leadership Ibm Tivoli Business Service Manager Ibm Smartcloud Control Desk Ibm Tivoli Netcool Omnibus Jazz For Service Management Ibm Tivoli Netcool Impact Linux Ibm Tivoli Application Dependency Discovery Manager Db2 Websphere High Availability Ibm Tivoli Service Automation Manager Ibm Change And Configuration Management Database Ibm Tivoli Monitoring Vmware Private Cloud Shell Scripting Blogging Infrastructure Ibm Tivoli Provisioning Manager Configuration Management Ibm Service Delivery Manager Ibm Tivoli Directory Integrator Java Script Netcool Operations Insight Ibm Tivoli Network Manager Integration Ibm Db2 Ibm Aix

Alfredo Olivieri, Mba Education Details

Frequently Asked Questions about Alfredo Olivieri, Mba

What company does Alfredo Olivieri, Mba work for?

Alfredo Olivieri, Mba works for Ibm

What is Alfredo Olivieri, Mba's role at the current company?

Alfredo Olivieri, Mba's current role is Technology Expert Labs - Software Delivery Leader for Middle East and Africa.

What is Alfredo Olivieri, Mba's email address?

Alfredo Olivieri, Mba's email address is fr****@****ail.com

What schools did Alfredo Olivieri, Mba attend?

Alfredo Olivieri, Mba attended University Of Warwick - Warwick Business School, Università Di Pisa, Conservatorio Niccolo' Paganini - Genova, Liceo Scientifico G. Mercalli - Carrara.

What are some of Alfredo Olivieri, Mba's interests?

Alfredo Olivieri, Mba has interest in Travelling, Biking, New Technology, Writing Stories.

What skills is Alfredo Olivieri, Mba known for?

Alfredo Olivieri, Mba has skills like Cloud Computing, It Service Management, Service Management, Itil, Virtualization, Solution Architecture, Enterprise Architecture, Ibm Tivoli, Netcool, Pre Sales, Systems Management, Itil Certified.

Who are Alfredo Olivieri, Mba's colleagues?

Alfredo Olivieri, Mba's colleagues are Karthick Jayabalan, Mcmahan Summerall, Mrunali Kapse, Mahi World, Angelines Jordan, Karolien Braeckeveldt, Anudeep Kaparthi.

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