Alfredo Ramos Email & Phone Number

Miami, Florida, United States

• Managed multiple health insurance accounts • Processed referrals and serviced meals for recently discharged patients• Trained multiple new hires in handling health insurance accounts to better assist the elderly• Scheduled and documented thousands of meal orders• Collaborated with other departments including dispatch, billing, credit, and management to respond to customer inquiries and ensure resolution.• Received specialized training and became certified in handling… Show more • Managed multiple health insurance accounts • Processed referrals and serviced meals for recently discharged patients• Trained multiple new hires in handling health insurance accounts to better assist the elderly• Scheduled and documented thousands of meal orders• Collaborated with other departments including dispatch, billing, credit, and management to respond to customer inquiries and ensure resolution.• Received specialized training and became certified in handling securely handling confidential member information Show less

Miami, Florida, United States

• Trained and developed over a dozen employees in customer service• Introduced customers to new menu items and successfully built and fostered customer relationships• Recommended daily specials and discounts to successfully up-sell limited-time food products• Successfully solved customer conflicts and problems when errors were made with payments or orders• Responsible to taking care of customer orders and insuring customer satisfaction• Processed payments and handled day to… Show more • Trained and developed over a dozen employees in customer service• Introduced customers to new menu items and successfully built and fostered customer relationships• Recommended daily specials and discounts to successfully up-sell limited-time food products• Successfully solved customer conflicts and problems when errors were made with payments or orders• Responsible to taking care of customer orders and insuring customer satisfaction• Processed payments and handled day to day cash and credit transactions.• Throughout my time there I also worked in many different areas of the company. And I feel that this bottom up approach gave me a better and more in-depth understanding of all the pieces that work together to form a business. Show less

Bachelor Of Business Administration - Bba, Economics

Associate Of Arts - Aa, Accounting And Business/Management