Alfredo Reina Email and Phone Number

Manager of one of several food concepts in the Nordstrom food service division providing a full service concept to customers, as well as, supervising the day to day operations while maintaining high customer service standards and food quality. A strong focus on corporate goals maintaining restaurant operations on budget and P&L reviews, as well as, employee training on BOH and FOH restaurant systems to ensure consistency on food preparation, presentation, increase in sales and customer service..

Five Guys franchisee – El PASO, TX (Moved to the San Antonio area)The company specializes in made to order burgers, hot dogs and fries. Five Guys is one of the fastest growing food franchises. Supervised daily operational following corporate guide lines for customer service, food quality and food preparation. Controlling labor, food and maintenance costs are a few of the KPI’S reviewed, as well as, a strong employee training and development program through five guys university program. Build and cultivate long-term quality relationships with clients by providing innovative solutions and meeting their diverse needs.Notable Achievements:Multiple 100% scores for food safety and brand standard audits (Steritech)Large percentage of crew bonus payout on a monthly basisTrained and promote skilled crew members into managers and shift leaders.

It is a 24 hour fast food operation restaurant with over 700 corporate stores and 200 store franchisees. Displayed unsurpassed expertise in managing day-to-day aspects of fast food service operations focusing on food and labor costs, companies KPI’S and P&L reports, as well as, budget administration, employee evaluation, and quality assurance. Trained and developed crew members into shift leaders, managers in multiple units. Notable Achievements:Increase weekly sales from $21,000 to $25,000In 11 months took the unit from 22th position to the 11th position in performance in the corporate zoneRecognized as top score mystery shopper for the zoneLow employee turn over

The corporation is a franchisee introducing the brand of the casual full service concept to Mexico City. Strongly participated in the opening (five units) and the day to day management of the multi-units operations. Focusing on food and labor costing, budget administration, employee evaluation, and quality assurance presided over daily food service operations including front house and back house kitchen management and Reviewed financial statements and other performance data to measure productivity and goal achievement, as well as, to determine areas needing cost reduction and program improvement. Regularly interfaced with clients to address their issues and concerns in a timely mannerNotable Achievements:Exceeded total service volume of $6 million a year through demonstration of exemplary performance and high degree of personal commitmentObtained 90% dining satisfaction rate by conducting quarterly surveys for residents, analyzing survey results, and implementing menu changes Incurred Significant savings in the price of food and paper products by utilizing exemplary negotiation skills