Responsibilities:Vision & Strategy:Established a mission-driven nonprofit organization focused on addressing the lack of support for inclusive events for children with special needs impacting the lives of over 100 beneficiaries in the local community.Developed a 5-year strategic plan outlining the organization's goals, objectives, and milestones, ensuring sustainable growth and impact.Fundraising & Financial Management:Successfully secured funding through grant applications, individual donors, corporate sponsorships, and fundraising events. Managed the organization's budget, ensuring efficient allocation of resources and financial sustainability.Program Development & Implementation:Designed and implemented innovative programs and initiatives to address the needs of the target population. Community Engagement & Outreach:Fostered strategic partnerships with local businesses, government agencies, and other nonprofit organizations to maximize impact and resources.Promoted awareness of the organization's cause through community events, social media campaigns, and public speaking engagements.Volunteer & Staff Management:Recruited, trained, and supervised a diverse team of staff members and volunteers, creating a positive, inclusive work environment that fostered teamwork, professional growth, and commitment to the cause.Governance & Compliance:Established and maintained a Board of Directors, ensuring effective governance and oversight of the organization's activities.Ensured compliance with all federal, state, and local regulations, maintaining the organization's nonprofit status and meeting all reporting requirements.

Duties and Responsibilities: Responding to customer inquiries via phone, email, and chatAssisting customers with product information, pricing, and ordersResolving customer complaints and issues in a timely and satisfactory mannerMaintaining accurate and detailed records of customer interactionsCollaborating with other departments to ensure customer satisfaction and order fulfillment Participating in training sessions to improve product knowledge and customer service skills Handling high call volumes and providing excellent customer service under pressureSkills and Qualifications:Strong verbal and written communication skillsExcellent problem-solving and critical-thinking skills Ability to remain calm and professional under pressure Proficient in using customer service software and tools Experience with order management and tracking systems Strong attention to detail and organizational skillsAbility to work independently and as part of a team

Responsible for the accurate and timely processing of credits and claims. Analyze and report on credits issued and new claims received.Analyze and report on sales errors.Research and analyze data to evaluate product performance and claims history specific to product and type of claim.Report weekly to manufacturing significant and/or recurring field complaints.Monitor and adjust claims reporting system to maintain accuracy and completeness.Effectively communicate to the business the cause of failure that resulted in a replacement order.Monitor conditions conducive to claims with a view to their prevention and/or correction.Periodically generate a report of pending and open returns by warehouse location. Communicate with sales the status of a claim and advise of potential letters of decline that are to be submitted. Train new employees in the roles of a commercial claims analyst and their role regarding direct, distributor, and turn key claims.

Responsibilities:Inventory Management:Maintained accurate inventory records by conducting routine cycle counts and updating the inventory management system, ensuring a inventory accuracy.Organized and optimized warehouse storage areas, resulting in an increase in space utilization and improved accessibility of materials.Material Handling & Storage:Safely operated forklifts, pallet jacks, and other material handling equipment to transport, store, and retrieve materials in a timely manner.Adhered to proper storage procedures, including stacking, palletizing, and securing materials to prevent damage, accidents, or loss.Shipping & Receiving:Assisted in the receiving process by unloading incoming shipments, verifying the accuracy of delivery documents, and reporting discrepancies to the warehouse supervisor.Prepared materials for shipping by picking, packing, and labeling orders according to customer specifications, ensuring on-time delivery and customer satisfaction.Quality Control:Inspected incoming and outgoing materials for damage, defects, or non-conformance, promptly reporting any issues to the warehouse supervisor to maintain quality standards.Conducted regular audits of stored materials to ensure proper handling, storage, and condition.Safety & Compliance:Followed company safety protocols and OSHA regulations, maintaining a clean and hazard-free work environment and contributing to a multi year record of days without a workplace accident. Participated in regular safety training and meetings, staying up-to-date on best practices and new regulations.Team Collaboration:Collaborated with warehouse, production, and logistics teams to ensure efficient and seamless material flow, supporting overall operational efficiency.Assisted in training new materials handlers, sharing best practices and providing support to foster a positive team environment.

Sales Strategy & Forecasting:Conducted market research and analysis to identify new sales opportunities and forecast sales trends, ensuring alignment with business objectives and customer needs.Business Development & Account Management:Secured key accounts with builders, contractors, architects, and distributors, resulting in a 17% increase in annual revenue.Managed and maintained relationships with existing clients, providing exceptional customer service and ensuring long-term partnerships.Team Leadership & Training:Developed and implemented sales training programs, improving the team's product knowledge, sales skills, and closing rates.Product Knowledge & Technical Support:Served as a subject matter expert on metal roofing products, providing technical support to customers, sales representatives, and other stakeholders.Collaborated with the company's engineering and production teams to develop customized solutions for clients with unique needs or specifications.Sales Performance Analysis & Reporting:Monitored and analyzed key performance indicators (KPIs), including revenue, customer acquisition, and customer retention, to identify areas for improvement.Prepared and presented monthly sales reports to senior management, highlighting achievements, challenges, and recommended actions.Trade Shows & Networking:Represented the company at industry trade shows, conferences, and networking events, promoting brand awareness and generating new business leads.Established strategic partnerships with complementary businesses to expand the company's reach and enhance its value proposition.Contract Negotiation & Closing:Led contract negotiations with clients, ensuring profitable and mutually beneficial agreements while adhering to company guidelines and legal requirements.Consistently exceeded sales targets by effectively closing deals, resulting in a 30% increase over the previous record for annual sales for a single sales agent.

Responsibilities:Beverage Preparation & Presentation:Expertly prepared and served a wide range of alcoholic and non-alcoholic beverages, including cocktails, mixed drinks, wines, and beers, adhering to standardized recipes and presentation guidelines.Maintained a clean, organized, and visually appealing bar area, ensuring a positive guest experience.Customer Service & Engagement:Provided exceptional customer service to patrons by greeting them warmly, taking accurate orders, and promptly addressing any questions or concerns.Engaged customers in friendly conversation, creating a welcoming and enjoyable atmosphere that encouraged repeat visits.Inventory Management & Ordering:Conducted regular inventory checks, tracking and maintaining appropriate stock levels of spirits, mixers, garnishes, and glassware.Placed and received orders with suppliers, ensuring timely delivery and proper storage of all bar-related items.Cash Handling & Sales:Accurately processed customer payments, including cash, credit, and debit transactions, maintaining proper cash handling procedures and balancing the cash drawer at the end of each shift.Utilized upselling techniques to promote special drinks, menu items, and events, contributing to an increase in overall sales.Teamwork & Communication:Collaborated effectively with servers, kitchen staff, and management to ensure seamless communication and efficient service during high-volume periods.Assisted in training new bartenders and serving staff on drink preparation, bar procedures, and customer service best practices.Health & Safety Compliance:Adhered to all health and safety regulations, maintaining a clean and sanitary work environment to minimize the risk of contamination or accidents.Ensured responsible service of alcohol by checking customer identification, monitoring consumption levels, and intervening when necessary to prevent overconsumption.

Responsibilities:Training Program Development & Implementation:Collaborated with senior management to design, develop, and implement comprehensive training programs for new and existing employees, covering topics such as customer service, food safety, menu knowledge, and company policies and procedures.Regularly reviewed and updated training materials to ensure alignment with current industry standards, best practices, and company objectives.New Employee Onboarding:Conducted engaging and informative orientation sessions for new hires, introducing them to company culture, expectations, and policies.Mentored and supported new team members during their initial training period, providing guidance, feedback, and encouragement to promote a successful start to their careers with the company.Ongoing Staff Development:Identified skill gaps and opportunities for individualized coaching or additional training, partnering with managers to create personalized development plans for employees.Prepared and presented training progress reports to senior management, highlighting key achievements, areas for improvement, and recommendations for future training initiatives.Training Support for New Restaurant Openings:Collaborated with the opening team to provide on-site training and support during new restaurant openings, ensuring a successful launch and seamless integration of new employees into the company culture.Train-the-Trainer & Leadership Development:Developed and facilitated train-the-trainer programs for restaurant managers and supervisors, equipping them with the skills and knowledge needed to effectively train and mentor their teams.Implemented a leadership development program to identify and cultivate high-potential employees for management positions, contributing to the company's talent pipeline and succession planning efforts.

Shift leader and key holder, in charge of upholding corporate values and standards while keeping the morale of the service staff up during the peak business hours.Ordering produce to maintain a stock according to projected food sales for the following week.Preparing proteins for the day, not limited to checking beef and seafood quality and cutting and stocking proteins.Greeting guests and answering questions. Usually dealing with unsatisfied guests and doing whatever I can to make things right. Creating loyal guests even through mistakes.Coordinating schedules, floor charts, side work assignments, and emphasizing teamwork to create a great guest experience and successful work environment.

Prompt and comforting service with a smile creating a pleasurable guest experience making them feel as if they were in their own home.Keeping sections in the dining room and work area in the kitchen clean while still meeting guest needs and keeping a proper pace of meal.Following service procedures and recipes to serve consistent drinks and experiences.Multitasking and cash handling skills are a must to thrive in this environment.