Branch Operations Manager
CurrentLeading a team of 28 people, I manage a warehouse with $4.5M in inventory and direct the daily shipment of ~$150K in daily sales. I was selected to establish new warehouse operations as the company expanded to other states. Filling in for the regional manager, I oversee 3 other branch managers’ performance and provide coaching and mentorship.➟ Managing building and equipment maintenance, I ensure operations run smoothly. Using key performance indicators (KPIs) such as customer satisfaction, efficiency and on-time shipping, I make the necessary adjustments to exceed daily production goals.➟ The employee onboarding SOP I standardized was used at all locations and provided training in all phases of warehouse operations.➟ I created an SOP using Kaizen, Kanban, 6S and Six Sigma process improvement initiatives that became a guide for best practices at the other locations.➟ Managing safety training, education and compliance programs.➟ Overseeing the opening of a new location, I designed the warehouse layout, directed the rack system build and trained the entire staff.★ KEY CONTRIBUTIONS ★✰ I led my team to become the #1 of 4 warehouses that achieved $1M+ in monthly sales in 4 months.I achieved a 99.8% on-time shipping rate.✰ Directing a staffing and processing line restructure, I enabled growth from 350 lines to 800 lines per day. My efforts played a key role in a 240% sales increase.✰ Transforming an underperforming branch, I reduced weekly mis-shipments 87.5% and increased the on-time shipping rate from 74% to 98%. I corrected all OSHA compliance issues with training, including fall protection.