LWA is the contracted supplier for assessment validation, quality assurance services, and professional development workshops under the AMEP funded by the Department of Home Affairs and the SEE Program funded by the Department of Education, Skills and Employment. As the Administration Officer, I have developed and maintained excellent working relationships with internal and external stakeholders including; AMEP and SEE service providers and LWA's contract managers. My responsibilities are to ensure compliance with our contracts as well as the smooth operation of all day-to-day activities for all internal and external stakeholders.

The primary purpose of my role was to deliver exceptional customer service and valued solutions to students, staff and stakeholders. Working across all inbound channels and being an active member of out bound campaign work to provide proactive development support to students. I developed subject matter expertise relating to targeted cohorts of students and a thorough working knowledge of business-related information including; programs, policies and procedures, ensuring all university regulatory and procedural requirements were met.

I provided administrative support for the Science Outreach Program, including processing workshop applications; workshop scheduling; quality control of workshop materials; video production; and newsletter preparation. My role involved liaison with external and internal stakeholders to ensure the smooth operation of workshops and continuous improvement of the program through the collection and analysis of feedback from participants. Key responsibilities: • Provision of timely, efficient and accurate administration support • Liaison with Outreach Program stakeholders, including schools and teachers • Production of videos to complement the new, online format of VCE and middle year workshops • Maintain and update team databases, including schedules, contact lists and data entry • Suggest and implement process improvements to expand the reach of the program • Review and update the Outreach website and Outreach intranet page • Drafting the monthly Outreach newsletter with relevant information and announcements.

I provided administrative support for the School of Education, including the organisation of recruitment paperwork and on-boarding of academic staff. I became proficient with the collection and maintenance of personal records and information used to operate an accurate database of casual and sessional staff for the school. Key responsibilities: • Organise the recruitment paperwork and on-boarding of casual/ sessional academic staff • Manage the School's inboxes, ensuring all email queries are responded to and advice is provided • Data collection from all stakeholders to ensure accurate records are maintained for relevant portfolios.

The Latin American and Hispanic Rainbow Community is a Victorian-based LGBTI community group run by volunteers. It works to build connections, provide information and offer support to LGBTI Latin American and Hispanic people living in Victoria. Key responsibilities: • Assist with networking events planning and coordination • Coordination of fundraising events • Administrative assistance • Communications and website articles for members.

Jovy Candy is a manufacturer of healthy snacks and confectionery products, with clients in North, Central and South America, The Middle East and Asia. I commenced in the company as the Marketing and Director's assistant, involved in production, packaging design, quality control and exports. My strong work ethic and abilities allowed me to be promoted to Marketing and Exports Coordinator with key responsibilities in the development of new products, quality assurance and sales support for national and international clients. Key responsibilities: • Creative coordinator of brand and corporate image • New products design coordinator • Coordinator of exhibitions and Trade Shows in Mexico, US, Germany and China • Coordinator of social media platforms (Facebook and websites for Mexico and USA) • Ensure export control and import regulations are met • Negotiate with international customers, partners and regulators.