● Started my own business doing IT consultation for clients around the US. ● Worked with customers on their needs and placed bids on jobs.● Data Center equipment installations. ● Configuration of Data Center equipment after the installation.● Worked with clients while onsite from start to finish regarding their needs.● Troubleshooting hardware issues such as switches, routers, servers, smart PDUs, etc.● Designed physical network equipment installations● Wrote technical documentation such as BOMs, SOWs, etc.● Hired and managed individuals to help do the jobs.

● Managed remote Data Center installations.● Managed remote Data Center employees● Designed physical network equipment installations● Wrote technical documentation such as BOMs, SOWs, etc.● Configured hardware once installed.● Troubleshoot hardware issues.● Ran daily team status meetings● Part of technical elite team● Documented work-related issues in systems such as Jira, Confluence, etc.● Managed hardware applications such as cacti, etc.

Backed by top Silicon Valley VCs, Subspace builds deep tech in global networking (Layer0 (DWDM) to Layer7). Run by top former Execs from Riot Games, SpaceX, Google, Facebook, and leading Telecom companies. The biggest multiplayer games in the world use Subspace to create the most competitive and engaging online experience possible.

● Responsible for designing and architecting new Data Center builds across the globe encompassingmedium to large projects and designs ranging up to 1000 ToR rack solutions.● Was heavily involved with the build out of Sacramento, Atlanta, Virginia, Portland, Tokyo,London, Singapore, and other various POPS across the globe.● Designed and built the WiFi infrastructure in our Data Centers using Cisco Access Points,Wireless Controllers, Switches, etc.● Collaboratively worked with Twitter's Site Operations, Networking, SRE, others, teams andexternal vendors to upgrade Twitter’s network across the globe. Augmented existing sites with newswitches, core devices (ie, routers, fabric, load balancers, etc) and server hardware.● Planned and worked with 3rd party vendors to add and/or migrate circuits from existing devices tonew devices.● Worked with internal teams to move configuration between devices and worked with circuit

● Responsible for 24/7 support and uptime for all production systems and services.● Monitor and manage a large global production environment spanning 4 continents and 5000+ devices, using tools such as BMC, MCT,SiteScope, HPOV, Cacti, Nagios, Gomez Networks, and many other monitoring applications.● Stabilize systems across the production environment while decreasing total weekly alerts by 80% through issue resolution and monitoringimprovements.● Troubleshoot and resolve a wide variety of application, network and system issues.● Manage high profile escalations to resolution.● Design and implement premium support model which utilizes existing operational resources for client support.● Design and implement: change control, release, escalation, and post-mortem processes used across the organization.● Assure minimal risk and downtime of services, including risk vs. benefit analysis when failing over to backup systems.● Quickly triage service impacting events and gather information relating to key outage data, components, and metrics to be used instreamlining communication processes.● Use Remedy Helpdesk software to manage tickets, changes, and tasks.● Risk management involving planning, evaluation, and executing changes in a complex and interconnected production environment.● Responsible for documenting operational procedures such as SOPs and SLAs individually and as a member of enterprise monitoring groups.● Works with project management and development staff in order to research the effects of software and hardware updates within theproduction infrastructure and implement policies for rotation of on-call system monitoring to ensure 99% uptime.● Coordinate training for technical and nontechnical staff dealing with a variety of topics including: problem resolution for clients; technicalsupport; network management; systems maintenance; analysis and design; documentation; and risk management

● Traveled to India Support Center in 2004 to manage and train over 25 individuals in the Slash Support call center. Trained employees in thefollowing areas: problem-resolution, time management, issue logging, issue escalation, and technical support. Effectively managed groupsand resolved escalated support issues during training period.● Managed high-profile clients and provided technical support when contacted directly.● Responsible for the management of six team members, in addition to providing mentorship and technical assistance on a daily basis.● Operated in a project management function to ensure completion and submittal of work before deadlines.● Responsible for delivering dedicated professional services to key clients.● Participated in weekly meetings to ensure team was up to date regarding procedures, bugs, and new software releases.● Collaborated with software engineers to provide feedback for quality assurance purposes.● Quality assurance testing with new products to ensure customer satisfaction is met with the release of new software.● Remedied technical issues customers were experiencing when using WebEx software in their computer systems and networks.● Received daily escalations from many departments within the organization, and ensured any issues experienced by customers were fullyresolved.● Reported outages to internal departments, and notified High Touch customers of service interruption.● Maintained knowledgebase by logging resolutions and recording techniques used to overcome technical challenges.● Tasked with authoring the Spanish localization for the WebEx product.● Collaborated with multiple support teams in order to research customer experiences and ensure this information was distributed amongstsupport staff.

● Provided telephone and e-mail support to Fortune 100 enterprise customers for network monitoring application on Linux, Solaris, AIX, HPUX,and Windows platforms.● Conducted initial routine data testing on Fiber Optic Cable varying from DS-0’s to DS-3’s, Optical, Frame Relay, ATM, and Analog Circuits.● Rerouted Telephony circuits when they were failing.● Assisted in live troubleshooting and resolving hardware/software (CSU/DSU, RJ-45 Jacks, and Fiber Optic Cable) end-to-end cable testingproblems.● Opened/Closed service inquiries with the local Telephone Companies.● Performed functional and integration testing on various platforms in order to support product development in a dynamic environment.● Managed network connectivity, implementation, integration, and troubleshooting for servers, routers, remote access, and storage deviceswith large customers including Level3, MCI, UUNet, Global Crossing, and many others.● Worked as part of a special group that was responsible for working and resolving issues with High Touch customers.● Logged and tracked all completed incident assignments in their appropriate databases.

● Supervised 20+ member support team in operations for a high-volume, 24x7 environment.● Coordinated support response for technical issues involving network, hardware, and operating systems.● Responsible for conducting team meetings.● Responsible for presenting to upper management and staff level personnel status updates.● Quality Assurance and service monitoring.

Quality Assurance and customer service monitoring. As assistant to the branch supervisor, I was responsible for conducting all team meetings as well as giving status presentation to upper management and staff level personnel. I was responsible of over 20 member support team in operations high-volume, 24x7 environment, and coordination of technical issues involving network, hardware, and operating systems.