Mr. Ramos is responsible for day to day operations from customer service to developing and executing growth strategies to take the Ramos Law Group to the next level. Mr. Ramos has 20 years of experience managing teams and projects accelerating sustainable growth while delivering exceptional service and results. A significant part of his role is to systematically research and predict where the market is moving to grow the firm and diversify revenue streams while assuring that client satisfaction is at the forefront of every decision.

Managed geographically distributed quality assurance team in the US and Brazil. Responsibilities included the defining of requirements, creating a master test plan and testing strategy for a new business unit in the SharePoint product space. During my tenure we released SharePoint backup (1.0 product), SharePoint Admin toolset (additional tools) and the review of a 3rd party products for acquisition. Additionally, the position required the management, development and coordination of documentation for all releases.

Responsibilities included managing resources, analyzing requirements, creating the test strategy, writing test scripts, executing test scripts, reporting defects, and testing defect resolutions.• Responsible for project planning including resource allocation for top revenue earning product • Coordinated the test effort of distributed team members in Brazil and US• Provided training on database technologies, and established software testing processes• Responsible for writing and reviewing test specifications and cases for Idera SQL diagnostic manager• Conducted weekly team meetings and training sessions with all team members• Provided weekly updates to manager and Director of Quality Assurance• Manage multiple environments for application testing during various stages the release life cycle• Interviewed all existing and potential hires for the Quality Assurance Department• Mentored and trained new hires locally and in remote offices

Previously employed by NetIQ which is the leading provider of solutions for managing, securing and analyzing all key components of an enterprise. As a Product Lead for the SQL Management Suite and VigilEnt Database Security products, the work entails coordinating the release of products, troubleshooting escalated issues and various efforts in improving customer satisfaction. • Responsible for assisting customers with troubleshooting and fine tuning database performance using both native SQL Server and third party tool• Responsible for performing SQL Server installation, upgrades, database server monitoring, backup and recovery in a test environment• Responsible for creating, modifying, and deleting database files, triggers, objects, and users and roles, as well as assigning access and privileges to users• Responsible for troubleshooting and reproducing complex issues for Operations Manager, Security Manager, ConfigurationManager for SQL Server, RecoveryManager

Worked with CTI (TNT) which is a logistics provider in North America specializing in supply chain management. The work entailed troubleshooting Catalyst (Warehouse management solution), RF network, and various desktop applications.• Responsible for proactively resolving issues relating to a warehouse management solution via SQLPlus. This entailed determining which stage of the order process was problematic and updating values to the proper state. • Installed, configured, and provided IT support for all installed software• Created an Access database for tracking PC hardware• Trained new employees on the use of Catalyst

Worked for the United States Navy in providing the best possible healthcare for its military personnel and dependents. The work entailed coordinating patient care, managing patient records and billing. As part of the administrator position I was responsible for troubleshooting and administering the local area network.