Alfred S. Tam Email & Phone Number

Houston, Tx, Us

Chicago, Il, Us

Dublin 2, Ie

Workday for Accenture Cut-Over and Release Train Manager | Dublin, IRL | 10/19 - 04/23Built, led, and supported a global cut-over team to deliver the most extensive Workday HCM implementation at a client site. Educated, staffed, and oversaw multiple scrum teams through their first year of agile program increments/plannings as they transitioned from a Hypercare to an Operations support model. SAFe Business Operations Manager ǀ Dallas, TX ǀ 2/19 – 07/19 Managed the program office function—creating guidelines and implementing processes/procedures to support product development from mobilization to solution confirmation—for a tradeshow services organization client. Leveraged extensive knowledge of the Scaled Agile Framework (SAFe) to provide appropriate support and management to ensure the success of the Agile Release Trains. Test Automation Consultant ǀ Hershey, PA ǀ 10/18 – 11/18 Provided a client with specialized expertise in test automation using commercially available functional test tools to assess and adjust test automation methodology and frameworks. Drafted accurate and efficient test scripts in Worksoft Certify to manage automated testing of certain products and features. Participated in meetings with cross-functional team members to define project scopes and timelines. Reviewed test cases and scripts for quality and completeness. Hypercare Lead ǀ Milwaukee, WI ǀ 07/17 – 07/18 Led the development of a Hypercare plan to support a global big-ban Go-Live for a U.S. Fortune 1000 manufacturing company. Gathered business and functional requirements, including SAP/non-SAP applications, conducted a risk analysis, performed capacity planning, developed budget proposals and oversaw staffing for the global 35+ site Go-Live. Collaborated with C-level executives, IT directors, leads, and business managers on the appropriate Hypercare approach, support model, and artifacts.

Dublin 2, Ie

SAP CRM Lead ǀ Downers Grove, IL ǀ 02/16 – 06/17 Directed a cross-functional team to deliver project documents for the Plan-and-Analyze phase of the test process for a government tolling agency’s enterprise project. Responsible for the overall master test strategy and coordination/execution of the testing lifecycle, including functional specifications, testing requirements, requirement traceability metrics, and service transition documents. SAP and eCommerce Integration Consultant ǀ Northbrook, IL ǀ 06/14 – 02/16 Oversaw the system integration between SAP sales and customer service functionalities, micro-services platform, and two country-specific eCommerce platforms for a U.S. Fortune 500 industrial supply company. Ensured the team’s adherence to timeline and deliverable requirements while updating stakeholders and leadership on progress status.

Dublin 2, Ie

SAP EWM Support ǀ Burlington, VT ǀ 10/13 – 04/14 Ensured successful delivery of the Extended Warehouse Management (EWM) system module deliverables on SAP engagements, including implementation, upgrade, and extension of existing applications for a Global 500 consumer goods company. Delivered innovative business process design, systems integration, and application design and management. SAP CRM Senior Analyst ǀ Minneapolis, MN ǀ 09/12 – 02/14 Gathered and translated business requirements and gaps into functional and technical design documents for configuration. Supported production by resolving end-user issues through root-cause analysis. Configured the CRM system for master data (organizational model, marketing, and sales) and communicated system updates/changes to all business units.

Us

Served as functional analyst for an SAP CRM 7.0-Interactions center with a custom front-end build on Adobe Flex and Avaya Computer Telephony Integration. Used business process and technical leadership skills to design and implement secure, scalable, and sustainable solutions. Created process flows, functional specifications, and worked with onsite/offshore resources to build and test solutions, solve problems, and troubleshoot issues under pressure to meet timelines.

London, Gb