Alfred Turner Email & Phone Number

Bronx Ny

•Provide professional, courteous, responsive and accurate service to field technicians & contractors •Validated order accuracy to eliminate downstream provisioning errors, repeat calls, missed appointments, etc. to provide an optimum customer experience•Demonstrated a moderate level of analytical proficiency to identify, resolve and/or refer issues to the appropriate internal personnel or the Comm Desk, BISC or OV Research.•Effectively performed all actions needed to resolve customer issues with minimal supervisory support or supervision•Effectively validated order accuracy to eliminate downstream provisioning errors, repeat calls, missed appointments, etc. to provide an optimum customer experience.

Bronx Ny

Conduct general technical inquiries, troubleshooting & support, billing inquiries and dispute support, payment taking, change of service requests, disconnects/reconnects and appointment verifications.•Provide professional, courteous, responsive and accurate service to our customers.•Effective and efficiently handled customer transactions in real time including, but not limited to: working simultaneously with multiple software applications; immediate/direct keyboarding into customer service information systems.•Effectively communicated, using customer friendly and appropriate language, to explain customer bills, payment issues and handled billing disputes consistent with Cablevision standards.•Consistently and accurately documented to databases as required (i.e., Cabledata, KDB forms, etc.).•Performed all work-related tasks, including escalation of issues, in a manner that is in compliance with all Cablevision values, policies and procedures•Consistently met all delivery, technical, productivity, and process goals consistent with grade level requirements.

Excellent communications with guests.Transport merchandise using a pallet jack.Escort guest large packages to the checkout lanes.Empty Garbage.Pull Cafs. Push Cafs to the floor.

• Responded to Customers National ticket outages for coverage, Cross talk, audio issues and static.• Utilized various Technical Systems to Resolve customers request.• Made outbound calls to customers to gather info on issue for engineers to research Cell sites.• Created tickets for customers for national outages for top revenue-generating Business Customers.• On-call responsibility/SLA commitments 24/7.• On Call responsibility for CNS/Enhanced Business Customers (Update Every 2 hours).• Special Event/Disater Recovery support.• Attended network services meeting for planned maintenance.• Engaged the Outage Notification Team (ONT) for market flashes.• Engaged the NOC for major issues which require tech to be dispatched