Alfred Turner Email & Phone Number

Bronx NY

• Provide professional, courteous, responsive and accurate service to field technicians & contractors
• Validated order accuracy to eliminate downstream provisioning errors, repeat calls, missed appointments, etc. to provide an optimum customer experience
• Demonstrated a moderate level of analytical proficiency to identify, resolve and/or refer issues to the appropriate internal personnel or the Comm Desk, BISC or OV Research.
• Effectively performed all actions needed to resolve customer issues with minimal supervisory support or supervision
• Effectively validated order accuracy to eliminate downstream provisioning errors, repeat calls, missed appointments, etc. to provide an optimum customer experience.

Bronx NY

• Conduct general technical inquiries, troubleshooting & support, billing inquiries and dispute support, payment taking, change of service requests, disconnects/reconnects and appointment verifications.
• Provide professional, courteous, responsive and accurate service to our customers.
• Effective and efficiently handled customer transactions in real time including, but not limited to: working simultaneously with multiple software applications; immediate/direct keyboarding into customer service.
• Effectively communicated, using customer friendly and appropriate language, to explain customer bills, payment issues and handled billing disputes consistent with Cablevision standards.
• Consistently and accurately documented to databases as required (i.e., Cabledata, KDB forms, etc.).
• Performed all work-related tasks, including escalation of issues, in a manner that is in compliance with all Cablevision values, policies and procedures

Excellent communications with guests.Transport merchandise using a pallet jack.Escort guest large packages to the checkout lanes.Empty Garbage.Pull Cafs. Push Cafs to the floor.

• Responded to Customers National ticket outages for coverage, Cross talk, audio issues and static.
• Utilized various Technical Systems to Resolve customers request.
• Made outbound calls to customers to gather info on issue for engineers to research Cell sites.
• Created tickets for customers for national outages for top revenue-generating Business Customers.
• On-call responsibility/SLA commitments 24/7.
• On Call responsibility for CNS/Enhanced Business Customers (Update Every 2 hours).