*Leadership & Management: Lead the IT department, managing a team responsible for the entire IT infrastructure across multiple sites, supporting over 300 users and devices.*Infrastructure & Network Security: Administer the company’s IT infrastructure, including switches, firewalls, routers, and servers. Implement and manage network security protocols, including firewall and antivirus configurations, to ensure data protection and secure communications.*ERP System Management: Successfully managed and operated the company’s ERP system for two years, optimizing business processes and improving operational efficiency.*Strategic Planning: Develop and execute IT strategies in alignment with business goals, including setting annual budgets, planning future IT improvements, and integrating new technologies.*Project Management: Oversee IT-related projects from inception to completion, ensuring they are delivered on time and within budget. This includes the integration of an online store and the establishment of strategic IT policies.*User Training & Support: Design and conduct training programs for users, providing continuous support and troubleshooting to ensure smooth IT operations.

•Network Management: Analyzed, designed, installed, and maintained network infrastructure and application components, ensuring optimal performance and reliability.•System Administration: Configured and installed client and server network software, maintaining multi-site network operations and software applications.•Security & Compliance: Administered IT security policies, oversaw the installation of security software, and ensured compliance with industry standards.•User Support: Provided comprehensive IT support, troubleshooting technical issues, and managing helpdesk operations.

•Network Performance: Established and maintained network configurations and connections, troubleshooting network problems to maximize performance.•Security & Documentation: Secured the network by developing access protocols, monitoring, and maintaining documentation for auditing and compliance purposes.•Training & Development: Designed and conducted training programs for users, providing support and reference materials to enhance network usage and security awareness.•System Upgrades: Collaborated with vendors to develop, test, and install network enhancements, ensuring the network was up-to-date and scalable.

•Configuration & Setup: Configured routing and switching equipment, ensuring proper setup and security of network devices such as Cisco routers and switches.•Network Monitoring: Monitored network traffic and performance, providing timely reports to management and resolving any identified issues.•Security & Support: Supported and administered firewall environments, ensuring alignment with IT security policies and best practices.