· Develop and implement HR strategies, performance KPI, OKRS, and initiatives aligned with the overall business strategy.· Oversee the recruitment, onboarding, training, and development of employees.· Manage compensation and benefits programs to ensure they are competitive and cost-effective.· Ensure compliance with labor laws and regulations.· Foster a positive workplace culture and enhance employee engagement and retention.· Handle employee relations issues, grievances, and disciplinary actions.· Develop and monitor key performance indicators (KPIs) to track the performance of business operations.· Optimize operational processes to improve efficiency and effectiveness.· Implement and manage operational policies and procedures.· Collaborate with other departments to streamline operations and improve interdepartmental communication.- Develop and execute the customer support strategy in alignment with the company's goals and objectives.- Identify and implement best practices to improve customer support operations and enhance the customer experience.- Collaborate with other departments, such as Product, Sales, and Marketing, to ensure a seamless customer experience.- Lead, mentor, and develop a high-performing customer support team.- Oversee daily customer support operations, ensuring timely and effective resolution of customer inquiries and issues.· Oversee the administrative functions of the organization, including facilities management, procurement, and office services.· Develop and implement administrative policies and procedures to improve efficiency.· Ensure the maintenance of company records and documents in compliance with legal and regulatory requirements.· Manage budgets for administrative functions and control costs effectively.· Coordinate with IT to ensure the availability and reliability of technological resources.

- Oversee operating plan, budget, and company finances;- Establish strategic partnerships with other companies to reach the ambitious user growth targets;- Build and lead an effective and cohesive executive management team to include all company employees, while establishing a basic personnel policy, initiating and monitoring policies relating to personnel actions and training and professional development programs;- Ensure company objectives and standards of performance are not only understood but owned by management and employees;- Establish and implement short and long-term goals, objectives, policies, and operating procedures;- Actively participate in public relations, digital media, and representing the startup sector;- Work in close coordination with the company CFO (financial management), and maintain oversight of company expense management;- Maintain oversight of the risk team`s management of KPIs and KRIs to safeguard operations, cost management, and revenue growth;- Management of human resources, staff retention, hiring, and performance management;- Collaborate with local businesses to acquire all necessary resources and services;- Work in coordination with the company compliance team regarding reporting and disclosure obligations;- Identify, define and manage the company`s culture;

- Collaborate with local businesses to acquire all necessary resources and services;- Represent the company in direct interaction with regulatory entities and partner banks;- Manage the relationship with all local services providers and industry event sponsors;- Work in coordination with the company compliance team regarding reporting and disclosure obligations;- Conduct extensive and ongoing research and analysis regarding the company markets;- Collaborate with the executive team on how to best roll out and maintain company services;- Contribute to the strategic and operational direction of the company executive management;- Consistently monitor management information reports identifying issues, challenges, opportunities, and service gaps, and direct the executive management team to follow up;- Work in close coordination with the company CFO (financial management), and maintain oversight of company expense management;- Take action to mitigate legal risks associated with contracts and documentation across all parts of the companies operations;- Contribute, in coordination with the CEO, to the maintenance of the appropriate management structure within the company;- Ensure strategy is effectively translated into organizational and team objectives, and resources are appropriately allocated against priority outcomes;- Support the chief executive to drive significant change through the organization and in the company work with members, partners, and stakeholders;- Identify opportunities where the organization can make the maximum contribution to members by cross-referral of services or where there are gaps in member services offered;

- Manage and execute policies and procedures which govern an organization's compliance program;- Monitor and test policies and procedures to ensure they can result in compliance;- Responsible for establishing and setting the tone of compliance throughout the organization;- Carry out periodic evaluation of the compliance Programs and make appropriate changes and improvements;- Conduct reviews of organizational practices and operations to assess adherence to policies and regulations;- Ensure that new products and services meet regulatory requirements and internal compliance standards.

- Develop and oversee control systems to prevent or deal with violations of legal guidelines and internal policies;- Evaluate the efficiency of controls and improve them continuously;- Revise procedures, reports, etc. periodically to identify hidden risks or non-conformity issues;- Design and monitor control systems to deal with violations of legal rules and internal policies;- Regularly assess the efficiency of control systems and recommend effective improvements;- Supervise compliance officers and team.

- Implement and manage an effective legal compliance program;- Develop and review company policies;- Advise management on the company’s compliance with laws and regulations through detailed reports;- Regularly audit company procedures, practices, and documents to identify possible weaknesses or risks;- Assess company operations to determine compliance risk;- Ensure all employees are educated on the latest regulations and processes;- Resolve employee concerns about legal compliance.

- Develop high-quality business strategies and plans and ensure their alignment with short-term and long-term objectives;- Oversee all operations and business activities to ensure they produce the desired results and are consistent with the overall strategy and mission;- Enforce adherence to legal guidelines and in-house policies to maintain the company’s legality and business ethics;- Review of financial and non-financial reports to devise solutions or improvements;- Analyse problematic situations and occurrences and provide solutions to ensure company survival and growth.

- Coordinate day-by-day execution of the processes;- Identifying and implementing changes to the process;- Identifying exceptions and deviations, as well as management of these situations;- Ensuring the standards and procedures are being followed;- Creating, analyzing, and distributing process reports;- iTSCi management;- Communication of new and changed policies;- Evaluation of existing business processes;- Create documentation outlining process improvements;- Creating, analyzing, and distributing process reports;- Conduct ongoing analyses;- Facilitate resolution of issues with items not complying with the process;- Responsible for evaluating the performance of various processes.

- Quality checks related to various processes and procedures of operational WEB and P2P services;- Internal and external audits for different procedures;- Regular quality checks of different client reports;- Development and maintenance of Quality Control standards and strategy;- Ensurance of operational quality KPIs;- Creation of different escalations;- Internal refreshment training;- Project management for different operational WEB and P2P teams, etc. - Creating and managing the P2P operational teams' projects and processes.

- Conduct research and analysis of issues concerning the patterns and trends associated with money laundering;- Utilize a wide variety of research tools, systems, and criteria;- Prepare regulatory reporting as required by law and by the Company’s policies and procedures;- Assist and support AML compliance team members to ensure Compliance requirements are being met.

- Legislative analysis;- Creation of a different variety of reports;- Work with the Register of Marriage Settlements (main function), the Register of Wills, and the Mortgage Register of the Republic of Lithuania;- Writing the reviews, queries, and patterns. - Consulting individuals by telephone about the Register of Marriage Settlements and Register of Wills.

- Documentation management;- Archive management;- Preparation of contracts and other legal documents.