• Developed Terraform and Ansible code for infrastructure and application deployments. This includes development, testing and delivering to production.• Maintained product code: vulnerability patching, improvements, bug fixes. Developed tools and scrips. (python and bash)• Covered aggressive 24/7 on call duty one week on a monthly basis to support our Tier 0 Tier 1 services, handling around 7 Sev2’s a day, including auto cut tickets as well other teams and clients escalations.• Trained and shared knowledge with various stakeholders and maintained documentation.

• Performed live troubleshooting for client custom solutions on premise.• Resolved issues related to clients’ tickets.• Participated in the Product QA cycle, registered bugs and suggested new features.• Led my team, making sure we have the tools and the knowledge needed to perform our tasks.

• Resolved client tickets, troubleshooted issues for on premise clients.• Performed regular training sessions for clients and team members.• Participated in QA cycle. Tested and registered bugs.