· Implementing and overseeing all aspects of HR functions including recruitment, onboarding, benefits and compensation, employee engagement, and performance evaluations.· Maintains knowledge of trends, best practices, and regulatory changes in human resources, talent acquisition, and employment law; applies this knowledge to changes in policy, practice, and resources.· Facilitates professional development, training, and certification activities for all staff members. · Maintains employee personnel files including continued education, medical files, and licensure. · Monitors and ensures facility compliance with federal, state, and local employment laws and regulations.· Oversees employee relations, mediates employee issues and analyzes employee feedback to implement best practices.

· Held a volunteer position to support the organization with a variety of tasks as needed including assisting with data entry and analysis. Utilizing Microsoft Excel and Google Forms to input counseling survey data and interpret the effectiveness of initiatives. · Assisted with the preparation for community events and provided assistance at the organization's event booth to help create awareness and recognition within the community.

· Mentored newly hired employees in training to provide support and to educate them on best practices.· Provided team support to maintain high morale and encourage teamwork. This was achieved through efforts such as implementing team activities and positive reinforcement throughout the workday.· Provided individualized customer care by utilizing problem-solving and critical analysis. I worked between the customer, manufacturer, and shipping carriers to resolve damage, shortage, and other order issues.

· Assisted the Director of Quality and Education in assessing clinical performance to initiate improvement measures as needed. · Reviewed and evaluated Press Ganey patient surveys to help identify trends in patient satisfaction and connect with the facilities staff to implement change. · Performed analysis on patient transfer data and refined the tracking system to ensure ease of use which helped to ensure more complete and accurate data collection to measure the success of facility quality initiatives.

· Directly supervised and managed facilities staff by coaching, and counseling employees; in addition to planning, monitoring, and appraising job results. · Achieved financial objectives by performing accounts payable and accounts receivable roles including reconciling the company accounts, preparing an annual budget, and analyzing variances. · Led quarterly board meetings with the company investing partners to manage routine business and discuss future growth, projects, and initiatives.· Implemented strategic marketing plans to grow patient base by 40% year over year. This included attending community-based events and health fairs to create awareness. I also worked to develop relationships with local physicians’ practices and medical facilities to increase ongoing referrals. · Maintained facilities Medicare compliance including performing peer reviews to ensure consistent quality of care and continuous improvement.

· Trained newly hired employees and provided continuing education and mentoring to existing employees.· Effectively managed food inventory through portion management and proper ordering.· Ensured all hygiene and sanitation standards were met by staff.· De-escalated and resolved customer complaints and conflicts.